Premium Guest Operations Manager

2 days ago


Brisbane, Queensland, Australia The Star Brisbane Full time $80,000 - $120,000 per year

Premium Guest Operations Manager | The Star Brisbane

The Premium Guest Operations Manager supports the Director of Premium Services and the Senior Leadership Team by overseeing the planning and operational functions of the Premium Guest Team. This role is key to ensuring the retention and growth of The Star's Premium Guests through the delivery of exceptional, bespoke service.

Why You'll Love It Here:

  • Immediate start
  • Free buffet meal every shift
  • Discounted city parking
  • Up to 30% off dining & accommodation at The Star Brisbane Venues
  • Career growth through The Star Academy
  • Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We're Looking For:

  •  5+ years Sales, marketing and or guest relations experience
  • Gaming experience preferred
  • Responsible Gaming Liaison Officer (RGLO) training preferred
  • Competent Technology skills including data base management
  • Effective written and verbal English communications. (additional languages preferred)
  • Previous sales-based team management

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.

We're all about inclusion.

At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.


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