Medical Receptionist

We are seeking a friendly, organised, and professional Medical Receptionist to join our team and be the first point of contact for our patients.

Key Responsibilities

• Greet patients and provide a warm, professional front-of-house experience
• Manage phone calls, emails, and appointment bookings
• Process patient registrations, referrals, and payments
• Handle Medicare, DVA, WorkCover, NDIS, and private health claims
• Maintain accurate patient records in the practice management system
• Liaise with physiotherapists and other healthcare professionals to ensure smooth clinic operations
• Assist with administrative tasks such as scanning, filing, and stock management
• Uphold confidentiality and compliance with healthcare regulations

Skills & Qualities

• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Proficiency with computers and practice management software (training provided if required)
• Ability to work independently and as part of a team
• Professional, friendly, and approachable manner
• Attention to detail and accuracy in administrative tasks

Experience & Requirements

• Previous experience in medical reception, administration, or customer service (preferred but not essential)
• Knowledge of Medicare, DVA, NDIS, and private health claiming (desirable)
• Willingness to learn and adapt in a fast-paced healthcare environment

What We Offer

• Supportive and friendly team environment
• On-the-job training and ongoing development
• Opportunities to grow within the practice
• Flexible working arrangements for the right candidate

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 9 – 36 per week

Work Location: In person