Retail Support
1 day ago
ABOUT US
Retail is in our DNA and at Cotton On, we believe every part of our business plays a role in delivering an exceptional customer experience.
Our Avalon DC is where the scale of our business comes to life. It's our largest global distribution centre - 50,000 sqm, 1,000 team members, and the critical link between our product and our customers across 700 stores and 8 brands.
ABOUT THE ROLE
An exciting opportunity in our Retail Support team for someone with an enthusiastic attitude, attention to detail and positive approach to customer service. Be the pivotal link for our customers, store teams and distribution centre in this fast paced retail environment.
Reporting to the Freight Manager you will provide exceptional internal customer service and support to our Retail stores with regarding to a variety of distribution matters which may include scheduling Store Transfers, coordinating New Store Openings and Store Closures, managing event-driven requirements impacting store operations, and keeping customers informed about service delays.
SKILLS AND EXPERIENCE
- Proven communication skills
- Demonstrate reliability, efficiency and attention to detail
- Ability to problem solve and find resolutions of immediate concerns
- Demonstrate an ever-better mindset to investigate opportunities
- Experience in Microsoft Excel
- Comfortable delivering difficult messages to internal/external stakeholders
- Experience using Warehouse/Retail Management Systems is advantageous
- Adaptability to respond to fast moving operational objectives
OUR CULTURE
No fuss, no worries, we'll roll up our sleeves and make it happen. But we go beyond just 'doing the right thing'; we work in local communities and support them however we can.
While we're working hard today, our eyes are always on tomorrow. Together we help to make tomorrow a better place for our stores, customers, work mates and each other.
BENEFITS
- Competitive wage
- 50% team member discount off all brands (excl. Ceres Life which is 30% off)
- Safe working environment
- We genuinely care about our people. It's more than just a job to us.
At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.
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