Door/Memberships Attendant

2 weeks ago

New Lambton, New South Wales, Australia Wests Group Full time $104,000 - $130,878 per year

About the position

Door Attendants play a key part to our Club operations. Accountable for ensuring our members and guests feel welcome and monitor Club and government compliance. This Full-Time opportunity is located at our New Lambton site. Responsibilities include:

  • Greet all members and guests with enthusiasm and project positive and friendly image
  • Ensure all members and guests sign into the Club as per regulations
  • Advise members and guests on Club facilities and events
  • Promote and process Wests memberships
  • Check employee and contractor identification
  • Monitor and enforce RSA legislation
  • Liaise with security and Duty Managers on refusal of entry due to intoxication
  • Promote COVID safe practices to members and guests
  • Ensure compliance with COVID restrictions and regulations

This position requires the ability to work a 7 day rotating roster with a mix of Day, Afternoon and Overnight shifts to meet operational requirements.

Certifications required: RSA and RCG Certifications

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

About you

We are seeking an energetic team player with a passion for customer service within the hospitality industry.

Demonstrated strong communication and leadership qualities you will have the gift of both problem solving and people skills to manage compliance. Previous experience in a similar position is highly desirable. Honesty, integrity and customer service is your primary focus.

About us

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

  • Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
  • Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning), paid traineeships, and leadership programs.
  • Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
  • Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

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