Technical Support Engineer – Energy Systems

5 hours ago

Perth, Western Australia Latinum HR Solutions Full time $120,000 - $180,000 per year

Job Title:
Customer Support Engineer – DERMS

Location:
Perth, Australia

Experience:
5–10 Years

About Latinum:

We are seeking a highly skilled
Customer Support Engineer
with a strong technical foundation in
DevOps, modern IT environments, and utility grid systems
to support our
Distributed Energy Resource Management System (DERMS)
operations.

Key Responsibilities

  • Provide technical support and maintenance for DERMS environments, ensuring high system availability and reliability.
  • Manage
    CI/CD pipelines
    ,
    Kubernetes (RKE2)
    clusters, and automated deployment workflows.
  • Oversee environment setup, patch management, and version upgrades across production and staging systems.
  • Troubleshoot complex issues in live environments, ensuring quick resolution and minimal downtime.
  • Collaborate with internal and external teams to manage
    system integrations (ADMS, aggregators, telemetry, downstream controls)
    .
  • Implement and maintain
    Public Key Infrastructure (PKI)
    and certificate management to comply with DERMS and IEEE security standards.
  • Support global teams across time zones, including product teams in Canada, ensuring effective communication and service continuity.
  • Contribute to continuous improvement by automating operational processes and enhancing monitoring and alerting systems.

Core Competencies & Technical Skills

Infrastructure & DevOps (40%)

  • Strong hands-on experience with
    CI/CD pipelines
    ,
    Kubernetes (RKE2)
    , and environment management.
  • Expertise in
    automation frameworks
    and infrastructure as code (IaC).

Software Lifecycle & Operations (30%)

  • Experience with environment builds, upgrades, patching, and maintenance in modern IT environments.
  • Proficiency in troubleshooting live systems and ensuring system stability.

Domain Knowledge (20–30%)

  • Familiarity with
    Utility / DMS / DERMS
    or
    energy management
    domains.
  • Understanding of
    grid integration
    and distributed energy resource operations is desirable.

Mandatory Requirements

  • Strong
    Integration/API
    knowledge and experience with multi-system interoperability.
  • Hands-on
    PKI / certificate management
    experience.
  • Flexibility to work across
    global time zones
    and on-demand support scenarios.

Why Join Us

  • Work on
    cutting-edge energy and digital grid technologies
    .
  • Collaborate with
    global teams
    driving energy innovation.
  • Contribute to the
    sustainability and modernization
    of energy systems worldwide.

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