Retail Store Manager

About Us:

Step into the future with PTC Phone Tech & Comm, Australia's leader in Mobile & Tech Since 2009, we've grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we're on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment

About the role:

PTC is on the lookout for a motivated Manager to oversee the locations of Tweed City, Tweed Mall and Sunnyside Mall stores, lead high-performing teams, and deliver exceptional customer experiences. This unique role combines strategic leadership with hands-on repair and customer engagement. You'll not only inspire and coach your teams but also work alongside them to deliver outstanding results.

To be successful for this role, you will: 

• Oversee the operations of multiple retail locations, ensuring they meet and exceed KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire store leaders and their teams to achieve success.
• Collaborate with senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

This Role Suits Someone Who…

• Enjoys leading diverse teams in a fast-paced environment.
• Thrives on a mix of strategic management and hands-on technical work.
• Is passionate about technology and customer satisfaction.
• Values adaptability, continuous learning, and achieving goals.

To Succeed in This Role, You Will Be…

• An Experienced Leader: With a proven track record managing multiple retail locations or teams in a fast-paced industry.
• Hands-On: Confident performing device repairs and supporting customers directly.
• Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
• Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
• A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
• Tech-Savvy: With a genuine passion for mobile and smart device technology.

Company Values

This role aligns closely with our company values. The Multi-Site Store Leader is expected to embody and uphold these values, setting an example for the entire team.

Challenge: Challenge, excel, succeed.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Competitive Salary & Bonuses: Be rewarded for driving success.

Professional Growth: Develop leadership skills and advance your career.

Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.

Supportive Culture: Thrive in a collaborative, forward-thinking environment.

Employee Benefits: Enjoy staff discounts, ongoing training, and more

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick heads-up: This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported

Ready to lead, inspire, and get hands-on? Apply now and help shape the future of mobile and tech retail with PTC