Trainee Coordinator

Your New Company:

LiftRite Hire & Sales, a subsidiary of the Manitou Group, is a leading provider of handling, access platforms, and earthmoving equipment. As part of the globally recognised Manitou Group, we are committed to improving working conditions, safety, and performance while prioritising environmental sustainability.

LiftRite Hire & Sales offers tailored services to meet our customers' needs. We provide comprehensive after-sales support to a wide customer base and our hire fleet.

Our expertise includes top-tier equipment from both Manitou and Kobelco. Kobelco, known for its advanced technology and reliability, particularly in excavators, enhances our offering with durable and efficient machinery, ensuring our customers can confidently tackle demanding earthmoving projects.

About the Role:

The role of Trainee Coordinator / Scheduler is to communicate with customers and schedule pre delivery, warranty and service technician work. This role reports to the Operational Manager and works closely with the Workshop Supervisor and Field Service Supervisor, technicians and customers. This is an integral role in the Operational Team that coordinates between operations, customers and internal providers.

Job Responsibilities

Join our team and support our service and repair operations. Your responsibilities will include:

• Customer Bookings: Handle service and repair bookings via phone, email, or in person.

• Admin Tasks: Complete administrative functions following company policies.

• Scheduling: Allocate and manage appointments for Service Technicians.

• Customer Updates: Communicate job progress to customers.

• Order Management: Raise and follow up on purchase orders.

• Customer Follow-Up: Contact customers for estimates, service reminders, and booking confirmations.

• Documentation: Prepare service job requisition orders, purchase orders, and invoices.

• Fleet Maintenance: Ensure service schedules for the Hire fleet are completed.

• Customer Satisfaction: Follow up with customers after repairs or services.

• Warranty Claims: Collate and follow up on warranty paperwork and parts.

• Safety Compliance: Work safely and comply with health and safety legislation.

• Teamwork: Collaborate with the team.

What We Offer:

• A full-time position with an immediate start in a friendly and dynamic working environment.

• Opportunities to drive change and directly contribute to the company's success.

• A competitive package.

Apply Now:

If you are ready to join a thriving organisation and take the next step in your career as the Service Coordinator for LiftRite Hire & Sales / Manitou Australia, click 'apply now' to forward your resume to us and "Set Your Future in Motion".

Equal Employment Opportunity:

LiftRite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.