Team Leader

3 days ago

Hobart, Tasmania, Australia Department of Police, Fire and Emergency Management Full time $80,000 - $120,000 per year
  • The role offers the chance to provide effective leadership and mentoring to a dedicated helpdesk team, directly influencing service delivery and operational efficiency.
  • Your work will directly contribute to the safety and well-being of the Tasmanian community, making a tangible difference through the delivery of essential emergency services support.
  • You'll be exposed to both bespoke and commercial IT solutions, offering opportunities to broaden your technical expertise and project management experience.
Location

Hobart

Hours per fortnight

Full time, 73.5 hours per fortnight

Duties

Provide effective leadership and mentoring to team members with a client-focused approach. Develop and implement organisational Information Technology Service Management (ITSM) strategies, projects and service management improvements with a focus on customer service to a varied range of client stakeholders and vendors to meet the service delivery requirements.

The role contributes to the objectives of the Helpdesk team and is responsible for high-level client support functions for a range of bespoke and Commercial off the Shelf (COTS) solutions in an emergency services environment. Project work related to the support of applicable systems may also be required.

Essential Requirements

Pre-Employment Checks

The Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:

  • Arson and fire setting;
  • Sexual offences;
  • Dishonesty (e.g. theft, burglary, breaking and entering, fraud);
  • Deception (e.g. obtaining an advantage by deception);
  • Making false declarations;
  • Violent crimes and crimes against the person;
  • Malicious damage and destruction to property
  • Trafficking of narcotic substance;
  • False alarm raising.
Desirable Requirements
Statement of Duties and Associated Documents

SoD - Team Leader Helpdesk - T&I - ICT 3.docx

SoD - Team Leader Helpdesk - T&I - ICT 3.pdf

Short Form Application Guidelines for Applicants Final.DOCX

Short Form Application Guidelines for Applicants

DPFEM is a child safe organisation which is committed to the safety and wellbeing of children and young people; and every member of DPFEM has a responsibility to keep all children safe.

As the organisation moves towards a more inclusive workplace which better reflects our community, we welcome applicants from diverse backgrounds, cultures and abilities, and those that may require flexibility such as part-time, compressed days, or adjustments around start or finish times.

How to Apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Further Information

For further information on this position, please contact Peter Roberts, on

Applications close on:

**Monday 24 November 2025 at 11:55pm.

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