Visitor Information Centre Specialist

1 day ago

Alice Springs, Northern Territory, Australia Tourism Central Australia Full time $70,000 per year

  • $70K per annum (inclusive of superannuation) access to salary sacrifice

  • Full-time, fixed term role

  • Location: Alice Springs

About Tourism Central Australia (TCA)

Tourism Central Australia (TCA) is the leading regional tourism organization for Central Australia, covering the Barkly, Central Desert, MacDonnell, and Alice Springs regions. As one of two official Regional Tourism Organisations (RTOs) in the Northern Territory, we are a not-for-profit, membership-based body dedicated to growing the local visitor economy.

We market Central Australia, provide industry support and insights, and operate the Alice Springs, Yulara, and Tennant Creek Visitor Information Centres. We also advocate for pro-tourism policies to support our members and the broader industry.

We work in partnership with businesses, government, and industry stakeholders to promote and enhance tourism across the region.

Join Our Award-Winning Team at the Alice Springs Visitor Information Centre

Are you passionate about travel, customer service, and showcasing the beauty of Central Australia? The Alice Springs Visitor Information Centre—a multi-award-winning hub for travelers—is looking for an enthusiastic Visitor Information Centre Specialist to join our team

As a key ambassador for the region, you'll help visitors plan their perfect adventure, provide expert advice on accommodation, tours, and attractions, and ensure every guest leaves with an unforgettable experience.

What You'll Do:

  • Work as part of a dynamic tourism sales team at Tourism Central Australia to implement to day to day operations of the Alice Springs Visitor Information Centre

  • Deliver outstanding customer service—in person, over the phone, and online

  • Assist travellers by booking tours, accommodations, and experiences

  • Use booking systems & point-of-sale technology to process sales and reservations

  • Keep our brochures, retail products, and promotional materials stocked and up to date

  • Help visitors navigate permits and regulations for their adventures

  • Represent Alice Springs at tourism events, product familiarisations, and trade shows

  • Maintain a welcoming, organized, and professional Visitor Centre space

What We're Looking For:

A friendly and approachable personality with strong communication skills
Passion for tourism and customer service
Ability to multi-task and stay organized in a fast-paced environment
Experience with booking systems, reservations, or sales (preferred but not required)
A team player who loves connecting with people from all over the world

Why Join Us?

Work in an exciting tourism environment with a supportive team
Help visitors experience the incredible beauty of Central Australia
Gain valuable experience in the travel and tourism industry
Enjoy a varied and rewarding role where no two days are the same

If you love sharing local knowledge, have a passion for tourism, and thrive in a customer-focused role, we'd love to hear from you

Experience having worked in a travel agency or as a tour guide is highly desirable. A job description can be found through this link

Apply now and be part of a team that brings the magic of Alice Springs to life for visitors from all over the world

Click APPLY NOW to apply or email Danial Rochford at [email protected] with your resume and cover letter.

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