Customer Service Data Entry Specialist
1 week ago
- Day shift
- Dental and medical Insurance provided
- Unlimited potential for growth
About the Role:
As a Customer Service Representative, you will be the first point of contact for our valued customers. You will play a crucial role in building positive relationships and ensuring their satisfaction by addressing their inquiries and resolving their concerns. Your day-to-day tasks will involve:
- Responding to customer inquiries via phone, email, chat, etc.
- Providing accurate and helpful information about our products, services, and policies
- Resolving customer complaints in a timely and professional manner
- Processing quote requests, job requests, payments, Invoicing, quoting, tasks, quote follow ups, overdue account follow-ups, maintaining client portals, Franchise Partner and client enquiries and requests, etc.
- Maintaining accurate customer records
- Escalating complex issues to supervisors or other departments when necessary
Proficient With
- Simpro
- Outlook
Work Setup
- Monday to Friday 6:00 am - 3:00 pm
- Onsite (Philexcel, Clark)
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
- Bronze Level referral bonus
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