Concierge | Full Time

2 days ago

Adelaide, South Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

Your day to day

  • Warmly welcome guests and escort or guide them to Reception as appropriate.
  • Assist with guest luggage handling, delivery, and secure storage.
  • Organise and deliver special guest amenities, including welcome setups and personalised requests.
  • Oversee driveway traffic and coordinate deliveries at the loading dock efficiently.
  • Manage guest bookings for Concierge Services accurately and promptly.
  • Ensure consistently high standards of customer service across Reception and Lobby areas.
  • Record, manage, and resolve guest complaints in a professional and timely manner.
  • Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up-selling.
  • Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay.
  • Respond promptly and effectively to guest enquiries, issues, and requests.
  • Manage Adelaidean Resident apartment services and monthly billing with accuracy and professionalism.
  • Support Front Office operations and checklists as required.
  • Promptly report any accidents, incidents, or hazards to the Manager or OH&S representative.
  • Perform other duties as required to ensure smooth departmental operation.

What We Need From You

  • Previous hotel experience is advantageous
  • Positive attitude, strong willingness to learn
  • Strong communication skills to interact professionally with guests, colleagues, and partners.
  • Proficient in Microsoft Office and Front Office systems, including Opera.
  • Strong problem-solving, organisational, motivational, and training abilities.
  • Physically fit to meet the demands of the role.
  • Frequent walking, standing, bending, squatting, kneeling, and stooping.
  • Regular lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier loads (trolleys over 50kg).
  • Extended work at computer screens.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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