Concierge

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About Us

Our staff are our most valuable asset, as they represent our company and serve as the frontline of our services. We work closely with each individual to understand their commitments and requirements, ensuring a roster and work environment that align with their lifestyle.

As a premier service provider, Wrightway Security Services Pty Ltd has proudly served Sydney and the wider New South Wales region for over 20 years. We offer a comprehensive range of services, including on-site security and concierge services for corporate, retail, and educational facilities, as well as event security for local councils and other entities.

Our commitment to exceptional customer service has earned us industry recognition for delivering the highest level of quality service. Many of our clients refer to us as the best security company, recognising our dedication to going above and beyond expectations. Wrightway Security is a 100% privately owned Australian company.

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Position Purpose

As a Concierge, you will be the first point of contact for tenants, guests, and visitors, providing a warm and professional welcome. Your role will involve managing incoming phone calls, responding to emails and requests, maintaining a friendly and professional presence at reception, coordinating tenant events, and providing administrative support including marketing and other administrative duties. You will be responsible for ensuring the smooth operation of the foyer and common areas while enhancing tenant and client satisfaction.

Qualifications & Experience

• Experience in a similar role
• Minimum of 2+ years experience in a concierge, receptionist, or customer service role is required
• Qualification in administration or marketing is preferred
• Proficiency in Word, Excel & PowerPoint is required
• Excellent verbal and written communication skills
• Must be punctual, reliable, and responsible
• Strong multitasking abilities and customer service skills
• Well-groomed with excellent hygiene and professional presentation
• A security license is preferred but not essential

Key Responsibilities

• Greet guests and customers warmly and professionally at the reception desk
• Notify relevant personnel promptly of visitors' arrival
• Answer, screen, and forward calls in a timely and courteous manner
• Accurately capture and relay messages
• Follow procedures to maintain security and workplace health and safety
• Coordinate calendars and schedule appointments
• Prepare meeting rooms and ensure all arrangements are in place
• Tidy meeting rooms before and after meetings
• Maintain an updated list of internal contacts
• Sort and distribute daily mail, deliveries, and couriers if required
• Provide general administrative support
• Assist with planning and coordinating tenant events and communications
• Ensure lobby facilities and common areas are tidy and well-maintained
• Report incidents, hazardous conditions, and emergencies immediately

Requirements

• Previous experience in a concierge, customer service, or front desk role preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Professional presentation and a proactive approach to problem-solving
• Knowledge of security procedures and emergency response protocols is a plus
• Ability to work both independently and as part of a team
• Australian work rights are required for this position

Benefits

• Competitive salary based on experience and qualifications
• Set days & hours
• Working hours are Monday-Friday 8am-4pm
• Convenient locations close to public transport
• Uniform may be provided
• Friendly team and supportive work environment

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