Technology Perth Support

7 days ago

Perth, Western Australia Fortescue Full time $60,000 - $90,000 per year

*Our Opportunity
Work Location:*
Perth. Fortescue's Perth office is located on the traditional lands of the Whadjuk people.

Roster:
Monday to Friday

The Technology Perth Support role is responsible for providing exceptional IT support to all users within the Perth region, including metro areas and surrounding satellite offices. This role involves delivering face-to-face assistance through our Tech Hub by providing a point of contact for all users in this location, providing on-site support at user desks, and supporting the HIVE (remote operations centre).

The role is responsible for managing and maintaining support documentation, and adhering to ITIL practices for effective incident, request, change, and problem management. Additionally, they manage correct stock levels by leveraging Hardware Asset Management (HAM) and work closely with other resolver groups within the larger Fortescue Integrated Technology (FIT) team to ensure a positive experience and drive user happiness.

*Key Responsibilities*

  • Act as the primary point of contact for technology queries across Perth and surrounding offices, providing both face-to-face and remote support
  • Manage hardware assets and stock levels using ServiceNow, ensuring accurate inventory and efficient deployment
  • Support our critical operations in the HIVE by troubleshooting desktop-level incidents and requests
  • Ensure compliance with ITIL/ITSM best practices, covering incident, request, change and problem management.
  • Contribute to continuous improvement through identifying opportunities for automation and efficiency enhancements

Qualifications And Experience

  • Support: 3+ years in a similar IT support role, preferably in a corporate environment
  • ITSM Framework: Proven experience in handling incidents, requests, changes, and problems according to ITIL practices
  • ITAM Framework: Experience with Hardware Asset Management (HAM) and maintaining IT stock levels
  • Strong understanding of ITIL principles and practices for effective IT Service Management
  • Advanced problem analysis and problem-solving skills with Networking, Server & Storage, Microsoft 365, and hardware
  • Proficiency in various operating systems such as Windows, macOS, and Linux
  • Excellent communication and customer service skills

About Us
Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

*Our Commitment
Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.
We encourage candidates from all backgrounds to apply.
*
Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.

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