Level 1 Service Desk Engineer

1 week ago

Sydney, New South Wales, Australia Citation Group 🇦🇺 Full time $104,000 - $130,878 per year

At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our Values are foundational to who we are, what we do and how we act. When you join our team, you'll experience a workplace that values you as an individual and invests in your future including coaching and mentoring, development opportunities and career pathways. We are interested in growth, investment and service excellence. We don't do micro-management – we empower, support and innovate.

When you join Citation Group, you'll experience what it's like working for an Employer of Choice – we've been recognised 8 years running. We're big on flexible working and it's benefits because we want our people to be successful and bring their best selves to work.

We offer a variety of incentive programs throughout the year – we've even offered a return trip to Bali We offer all the Leaves; access up to 12 weeks of paid parental leave, community service and no one likes working on their birthday – get an extra day off

We're in a big growth phase so if you're ready to thrive in a fast-paced and high-performing environment and be rewarded for it - we want you to join us on this exciting journey.

What will you be responsible for?

This role sits as part of Operations and IT team and reports to our IT manager, and acts as the first point of contact for colleagues and will see you willing to help them out with day-to-day IT issues.

Your day to day responsibilities will include:

  • Offering L1 support and extending knowledge to find L2 solutions
  • Taking the lead with employee onboarding and offboarding
  • Maintaining Citation Group's asset register
  • Managing our ticket system including escalating tickets and providing colleagues with updates regarding their tickets.
  • Helping to coordinate implementation of new solutions
  • Maintain and update IT documentation
  • Conduct regular checks to ensure that all AV hardware is working fine

What we are looking for?

We're on the hunt for individuals with a natural flair for collaboration and communication, passionate and resilient and bring a positive attitude to work each day.

  • Minimum 12 months experience in a Level 1 support role
  • Previous experience supporting Windows, Macs, printers, android and apple OS and AV solutions
  • Previous experience supporting SharePoint and one drive as a corporate solution
  • Previous experience with supporting Cloud solution including O365 and Azure
  • Basic understanding of network protocols
  • Someone who can think out of the box and produce the best solution on your own

Who are we?

For over three decades, our purpose and commitment have remained the same; to help build safer, more sustainable, and successful businesses that power the Australian and New Zealand economies. Our friendly, talented and professional experts cover everything from HR advice, Workplace law, Safety and Migration solutions, HR software and ISO and NDIS certifications.

Citation Group has grown rapidly over the past few years and has big ambitions for the future. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Want to know more about us visit our website

Next steps?

Hit the Apply button with your updated CV.

Applicants from recruitment agencies will not be considered. Applicants must have valid working rights for Australia on an unrestricted basis.

  • Level 1.5 Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia System Squared Full time $60,000 - $90,000 per year

    Company DescriptionSystem Squared is built on delivering better responsiveness, genuine advice, and the lowest consistent pricing in a fast-paced technological world. We believe in the power of technology to transform organizations, enhance agility, and improve speed to market. Our team is composed of leading technologists who prioritize long-term...

  • Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia FusionRed Full time $104,000 - $130,878 per year

    About FusionRedFusionRed is a leading Managed IT Services Provider based in Australia, specialising in secure and strategic technology solutions. We support small to mid-sized businesses with cloud services, cybersecurity, IT support, and advisory – with a strong focus on aligning IT with business goals. As a security-first MSP, we're committed to building...

  • Service Desk Engineer

    3 days ago

    Sydney, New South Wales, Australia Onboard Outsourcing Full time $75,000 - $80,000 per year

    About FusionRedFusionRed is a leading Managed IT Services Provider based in Australia, specialising in secure and strategic technology solutions. We support small to mid-sized businesses with cloud services, cybersecurity, IT support, and advisory – with a strong focus on aligning IT with business goals. As a security-first MSP, we're committed to building...

  • L1 Service Desk Engineer

    3 days ago

    Sydney, New South Wales, Australia Onboard Outsourcing Full time $60,000 - $70,000 per year

    The L1 Service Desk Engineer at FusionRed is a crucial frontline role, serving as the initial point of contact for our clients seeking technical assistance. This position is responsible for providing first-level support, ensuring client issues are addressed promptly and effectively. The core responsibilities include handling helpdesk tickets, communicating...

  • Software Engineer II

    6 days ago

    Sydney, New South Wales, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising.Handling over 1 Trillion queries per day, our platform operates at unprecedented scale.  We have also built something even stronger and more valuable: an award-winning culture based on trust,...

  • Service Desk Engineer

    1 week ago

    Sydney, New South Wales, Australia Limelight People Full time $60,000 - $100,000 per year

    One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking hire an experienced Service Desk Engineer to their team. We are looking for a Service Desk Engineer with solid Level 2 Support experience and some Level 3 when required. The MSP provide a range of cloud solutions to customers such as Office365 and Microsoft...

  • Level 3 Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Fusion Technology Solutions Full time $80,000 - $120,000 per year

    We're excited to be hiring for a Level 3 Service Desk Technician Role to Join our Sydney based team.About the organisationFusion Technology Solutions is a managed service provider meeting the needs of small and medium-sized businesses, that has been in operation for nearly 25 years, with clients throughout Australia. We provide managed cloud servers,...

  • Level 2 Service Desk Engineer

    2 days ago

    Sydney, New South Wales, Australia efex Full time $90,000 - $120,000 per year

    Ready to take the next step in your IT career?At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.Who We AreWith over 20 local branches supported by a strong national presence, efex is one of Australia's...

  • Senior Service Desk Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ASI Solutions Full time

    OverviewJoin to apply for the Senior Service Desk Engineer role at ASI Solutions.ASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software...

  • Senior Service Desk Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ASI Solutions Full time

    OverviewJoin to apply for the Senior Service Desk Engineer role at ASI Solutions.ASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software...