Service Navigator

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of suicidal crisis or behaviours and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Build a rewarding career with an organisation that truly puts people first

• SCHADS Level 3B ($ ph) + super+ salary packaging benefits

• Full-time, ongoing role based in Wagga Wagga NSW

About the opportunity

The Service Navigator will develop connections between GP's, LACS, program managers and other services, to ensure they have a clear understanding of the psychosocial support programs and opportunities available in the community and within Wellways. These connections will be shared with participants, families and Recovery and Rehabilitation workers to promote accessible services and support opportunities that can assist an individual's recovery journey.

The Service Navigator will work in conjunction with participants to address key areas that support decision making, social skills, independent living skills, community access, healthy lifestyle, self-identity, self-esteem, and resilience. A key outcome will be supporting participants to identify and nurture natural supports that sustain recovery. Another integral component of the role will be assisting in the development of self management skills, along with connecting to new services that support recovery.

To be successful in this role, you will need:

• Relevant qualifications or commensurate experience in working in a support role for people with a mental illness, generally a Certificate IV qualification or above

• A lived experience of mental illness

• Current valid Driver's License and the ability to undertake travel

• National Police Records Check [less than 12 months old]

• Right to Work within Australia

• NSW (Paid Worker) Working with Children Check, prior to commencement

• NDIS Workers Screening Check and NDIS Worker Orientation Module Certificate

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.

• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.

• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.

•  Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.

•  Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

Please apply by submitting your up-to-date CV and a Cover Letter addressing the key criteria for the role.

For a confidential discussion about the role, please contact Paula Honeykats at

Please click here for a copy of the position description

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description SummaryThere are two components to the Service Navigator role. Community Engagement and Participant Support.

Using Wellways Community Recovery Model, the Service Navigator will develop connections between GP's,
LACS, program managers and other services, to ensure they have a clear understanding of the psychosocial
support programs and opportunities available in the community and within Wellways. These connections will
be shared with participants, families and Recovery and Rehabilitation workers to promote accessible services
and support opportunities that can assist an individual's recovery journey.
The Service Navigator will work in conjunction with participants to address key areas that support decision
making, social skills, independent living skills, community access, healthy lifestyle, self-identity, self-esteem,
and resilience. A key outcome will be supporting participants to identify and nurture natural supports that
sustain recovery. Another integral component of the role will be assisting in the development of self management skills, along with connecting to new services that support recovery.Culture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close30/11/2025

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