Team Member

Welcome to Chipmunks

At Chipmunks, our mission is to create a safe place where children can play, explore, and truly be themselves. We seek individuals who are passionate about fostering growth in young ones while ensuring a safe environment for their adventures. Our staff members navigate the daily operations of running a store, as well as make positive memories for every child that walks through our doors. Our business is all about people You have to love kids and have a whole lot of enthusiasm, energy and positivity to be a part of our awesome family.

Chipmunks celebrates diversity, embracing people from all backgrounds. Our primary aim is to bring onboard the best-fit person for each role and nurture their growth, ensuring they resonate with our vision and mission aligned with Chipmunks Head Office's goals. If you're a proactive problem-solver who consistently delivers the best quality customer experience, you'll fit right in.

Want a deeper insight into Chipmunks? Dive into our ethos, goals, and company culture by visiting our website.

And just to give you a snapshot, here are our Core Values:

· Active Play, Active Minds

· We do the right thing

· Customers come first

· Together we have fun

If what we stand for strikes a chord with you, delve into the job description below

About the Role

At Chipmunks, flexibility and adaptability are key. As a Staff Member, you will be tasked with a variety of responsibilities that change from shift to shift, ensuring the smooth operation of our centre. Whether focusing on a single task or handling a range of activities, your ability to adapt will be crucial. Under the leadership of the Franchise Owner or Store Manager, you'll contribute to providing a great experience for our customers.

Seeking Versatile Team Players

Join us at Chipmunks if you're high energy and full of positive energy, and a quick learner who's comfortable with multitasking and enjoy a diverse working environment. Your role will be integral to our success, providing you with a unique opportunity to develop a broad skill set and make a significant impact every day. We're looking for individuals who are eager to take on various tasks and can transition between them seamlessly, ensuring our young guests and their families enjoy their time at Chipmunks to the fullest.

Skills for Life and Diverse Career Paths

The skills you acquire here at Chipmunks Playland & Café are not just for the moment—they are lifelong assets. Whether you aspire to be a business owner, pursue a career in hospitality, or work in the education sector, the skills you develop with us are invaluable. They will serve as a solid foundation for any path you choose to explore, equipping you with the experience to excel in a range of industries.

Availability

We are looking for a reliable person who is available to work Tuesday - Saturday (note: you will not be required all of these days). Age does not matter - you can be 15 or 60 - so long as you have the right attitude, high levels of energy, a great sense of fun and a positive mindset.

This is a casual position, but for the right candidate it may become part-time or full-time.

Key Responsibility

Reception:

· Welcome customers to the centre with a big smile and a good attitude.

· Demonstrate ability to adjust to customers with different personalities. Be courteous when handling customers' complaints and inquiries.

· Have a full understanding of the rules, the charges and the various programs available in the centre and being able to impart these to all customers with empathy.

· Correctly carry out the security procedures on customers and children entering and exiting the centre.

· Use the POS (Point of Sales) system to enter customer entry details, accept payment for entering and book parties etc. and know how to search the database for information.

Party Host:

· Greet customers with a big smile and a good attitude.

· Organise the customers without getting flustered and keeping to the timetable.

· Organise the various aspects of the parties – the food, certificates, games, Chipmunk suit and its wearer, and the adults.

· Complete required documentation and check lists throughout the party process.

· Quickly clear and clean each party room ready for the next party.

· Use the POS system to search the database for information about the various parties for the day.

Supervising the Playground, Zones & Slides:

· Carry out the role of "Playground Supervisor" with a big smile and a good attitude.

· Watch all areas to ensure children are obeying the rules of play. Particularly watch out for bullying, running and unruly behaviour.

· Be firm but gentle when asking children to change their behaviour – parents will be watching.

· Pick up and dispose of any rubbish that may fall in the area.

· Clean up any spillages or a child's toiletry accidents by following the health and safety guidelines. On a busy day, someone else may be called on to carry out this task.

· Endeavour to fix any equipment or machinery breakdowns or malfunctions as soon as possible. If unable to, notify the Franchise Owner or Manager as soon as possible.

Café Cook:

· Be familiar with the compilation and recipes of all Chipmunks Café menu items.

· Follow the system of first in, first out and complete orders as quickly as possible while maintaining a high standard of presentation.

· Coordinate with the party host of the day to ensure that food for all parties is well-presented and delivered on time.

· Keep the kitchen area well-organised and as clean as possible.

· Work with the Franchise Owner/Manager to compile the raw ingredients order for the next order date.

· Supervise the cleaning and storing away of dishes that have been returned from the café area.

· Maintain a sensible decorum in the kitchen, keeping in mind that customers are close by.

· Take delivery of and store correctly all stock items delivered by suppliers, adhering to the requirements of the food safety plan.

· Be ready to assist the Café waitperson in preparing meals and making coffee and tea.

· Always be proactive and look for opportunities to help other staff members, ensuring that benches are cleaned and the floor is swept regularly.

Café Waitperson:

· Greet customers in the café area with a big smile, high energy and a positive "can do" attitude.

· Monitor the café area well by attending to customers in a timely fashion to take, then deliver their order.

· Demonstrate the ability to adjust to customers with different personalities. Be courteous when handling customers' complaints and inquiries.

· Use the POS system to enter customer orders and payment details and know how to search the database for information.

· As quickly as possible in the seating area; clear away dishes, rubbish and clean up any spills following the health and safety guidelines.

· Correctly pack and unpack the dishwasher and put away clean dishes and cutlery.

· Be able to assist the café cook in preparing meals and making coffee and tea.

· Be able to assist customers with menu items in the café seating area or behind the counter at the server.

General Tasks:

· Answer incoming phone calls at the centre with a big smile, high energy and "can do" attitude.

· General cleaning of all areas of the centre as directed by the Franchise Owner or Manager.

· Undertake the task of restocking display merchandise and food items from the stockroom.

· Be willing to suit up as Charlie Chipmunk.

· Supervise or attend to any special group visiting the centre e.g. OOSH, mother's play groups, school groups etc.

· Accept and sign for stock shipments from suppliers and support office.

· Be willing to learn and operate the opening and closing procedures of the centre.

Job Type: Casual

Pay: $17.76 – $32.31 per hour

Expected hours: 5 – 30 per week

Work Location: In person