Intake and Engagement Officer

Posted: 10/11/2025

Closing Date: 23/11/2025

Job Type: Permanent - Full Time

Location: Wendouree

Job Category: Community Services and Development

Who is are-able?

At are-able, we recognise the unique strengths and perspectives that each person brings.

We are committed to building an inclusive, diverse and supportive workplace — where ideas thrive, innovation grows, and people feel valued. Our organisation champions meaningful impact, professional growth, and a healthy balance between work and family.

With over 30 years of deep community connection, we continue to transform lives and foster opportunities. We are driven by our mission to do more for more people in more communities. We break barriers, challenge stereotypes, and create an environment where everyone's abilities are not only recognised but nurtured.

Why choose to work with are-able?

are-able is proud to be a Winner of the Australian Business Award for Employer of Choice. We foster a positive, high performing team culture built on respect, empathy, integrity and innovation. We seek passionate individuals who are driven to make a real difference in people's lives.

In return for your valued contribution, we offer:

• A family-friendly organisational culture with true work-life balance
• Attractive salary packaging to maximise your take home pay
• Me Days and bonus Christmas leave - additional leave days each year

Join us and be part of a team making a real impact in communities across Australia.

In this role, you will undertake NDIS plan management tasks to ensure participants have a positive initial and ongoing experience with are-able Plan Management. You will ensure initial intake and ongoing processes are adhered to and networking opportunities are explored for continued growth.

Responsibilities will include:

• Developing strong connections with local networks.
• Provide participants with high quality intake and ongoing engagement plan management support.
• Trouble shooting issues identified with plans and/or payments.
• Responding to queries from participants and sometimes providers, regarding plan management requests via phone, email or face-to-face.
• Safeguarding payments and claims, adhering to the NDIA Support Catalogue and other related legislation.
• Keep accurate records as per internal are-able Plan Management guidelines.

To be successful in this role, you will have experience working within a customer or client focused position, with strong administration skills.

The following competencies will be advantageous:

• Excellent interpersonal, verbal and written communication skills.
• Ability to foster positive working relationships with key stakeholders.
• Efficient and effective time management skills with the ability to prioritise tasks and exercise initiative to offer solutions.
• Demonstrated ability to work as a member of a professional team.

The Feel-Good Parts

At are-able, every dollar of profit goes back into the communities we serve. Through the are-able Foundation, donations, and sponsorships, we've contributed over $1.6 million since 2004.

We are a values-driven organisation, guided by:

• Integrity – We're honest, transparent, and accountable.
• Respect – We celebrate diversity and empower individuals.
• Empathy – We understand different perspectives to create real solutions.
• Innovation – We embrace fresh ideas to make a lasting impact.

We are committed to inclusion and welcome applications from First Nations people, people with disabilities, culturally diverse backgrounds, mature-age workers, and the LGBTIQA+ community.

Join us and be part of something bigger.

For more information on this exciting career please click here for the position description, alternatively you can contact Steve Watson | Manager - Plan Management |

If you need assistance applying, please contact