Overnight At Your Service

Are you excited to work and create epic moments for guests at our multi-award-winning workplace?

W Melbourne is one of Marriott's luxury lifestyle hotels, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

• Competitive Pay & Annual Reviews: reviewed every July
• Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.
• Career Growth: global and interstate opportunities with Marriott International
• Prime CBD Location: steps from public transport and parking
• Birthday Perks: enjoy your special day with a paid day off
• Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts local retailers discounts
• Community Engagement: join W Melbourne's Take Care initiatives and make a difference
• Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
• Referral Bonus: bring your friends and work alongside your tribe

• Available to work overnight shifts as part of your consistent roster
• Previous experience in hotel is highly desirable
• Demonstrated experience with OPERA hotel PMS is advantageous.
• A proactive and upbeat demeanor that inspires excellence
• A genuine passion for creating standout guest experiences and consistently going above and beyond
• Keen to take on new challenges and grow within your career
• A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand

Operating behind the scenes, you'll be the central command for guest communication, delivering seamless support and driving service excellence from the heart of our back-of-house (BOH) operations.

• Act as the central overnight communication hub, managing all inbound guest queries via phone, email, mobile messaging, and internal platforms from a back-of-house environment.
• Receive, record, and relay messages clearly and promptly to ensure operational continuity across departments.
• Log all guest requests and service issues in the hotel system, coordinating with relevant teams (e.g., Bell, Housekeeping, Engineering) and following up to ensure full resolution.
• Provide informed guidance on room features, hotel services, and local attractions to empower guest experience, even from a BOH environment.
• Process after-hours room service orders, offer menu support, and accurately record transactions within the point-of-sale system.
• Assist guests with digital access and in-room technology, including Wi-Fi troubleshooting and entertainment system support.
• Maintain and update property telephone directories to support operational clarity for Talent.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us