Assistant Front Office Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street

Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. One of Melbourne's most iconic CBD arcades has been reimagined with the redevelopment of "Melbourne Walk," now home to IHG's first Australian dual-branded hotel project.

Open the door into Hotel Indigo, and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager, you will oversee all front office operations alongside the Front Office Manager, while fostering a warm, welcoming atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

• Lead from the front, guiding our Front Office team with hands-on support and enthusiasm to create memorable guest experiences that reflect our brand's genuine warmth and care.
• Welcome new team members with confidence — supporting their onboarding, training, and growth so they feel empowered and capable in every shift.
• Be the friendly face at the desk — connecting with guests throughout their stay, resolving any hiccups with empathy, and ensuring smooth arrivals, departures, and everything in between.
• Work closely with Housekeeping and Engineering to keep our rooms guest-ready, coordinating the details that make each stay seamless.
• Keep operations running smoothly by managing rosters, payroll accuracy, and team performance — balancing efficiency with a personal touch.
• Take guest feedback to heart — review comments, spot opportunities, and bring ideas to life that elevate the guest experience.
• Look after everyone's safety and wellbeing by maintaining high standards of security, compliance, and care for both guests and colleagues.
• Play your part in achieving hotel goals through smart cost management, occupancy growth, and creative ways to drive revenue — from upselling to converting walk-ins.
• Oversee the finer details like billing accuracy, night audit checks, and emergency procedures to ensure everything behind the scenes runs just as smoothly as front of house.
• Help build a supportive, motivated team culture where achievements are celebrated, everyone feels valued, and brand values shine through in everything we do.

What We Need From You

• You're a hands-on leader who thrives in the hustle of hotel life and inspires others to do their best.
• You know your way around front office operations and have at least a few years' experience leading a team in a hotel or resort setting.
• Ideally you hold educational experience in Hotel Management, Hospitality or Business
• You're passionate about creating memorable guest moments and know how to turn challenges into great experiences.
• You bring strong communication, problem-solving, and organisational skills — and you're calm under pressure.
• You understand the balance between great service and strong business results, with an eye for detail and efficiency.
• You're flexible, reliable, and happy to roll up your sleeves across evenings, weekends, and holidays when needed.
• Most importantly, you bring positivity, professionalism, and pride to everything you do.

What You Can Expect From Us
You'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.