Guest Service Agent- InterContinental Hayman Great Barrier Reef
17 hours ago
About Us IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. Your day to day
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, perform F&B services during guest transfers and provide concierge services
- Take pride in your appearance and place as a brand ambassador
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Handle cash and credit transactions
Base rate $ penalties + loading
What we need from you
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Certification – QLD Responsible Service of Alcohol Certification
- Experience - ideally you'll have spent at least one year in a front desk or guest service position
- Strength - sometimes you'll need to lift, push and pull big objects and heavy items not exceeding 32kgs. This can involve bending and kneeling
- Able to travel on boats without sea sickness
- World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
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