Commercial Manager

Our Story:

Founded in 2016, Overdose has grown to a family of 350+ staff, with offices across New Zealand, Australia, South East Asia, Europe and the USA. We work in a partnership format with a select group of clients looking for innovation and accelerated growth in a competitive digital landscape.

Overdose. connects unique local talent, entrepreneurial thinking, and global expertise to help merchants grow through aligned digital services for sustained business success.

We call this Complete Commerce.

We prioritise creating a safe and supportive space where our team members can foster value-based relationships with our clients and partners. This environment forms the foundation of our collaborative efforts, propelling us to think bigger and challenge the status quo.

Overdose is an AI-first digital commerce agency, leveraging artificial intelligence to enhance decision-making, streamline delivery, and drive measurable growth for our clients. From marketing automation to predictive analytics, AI underpins how we design, deliver, and optimise client solutions.

About the Role:

The Commercial Manager owns the middle of the sales funnel and is accountable for progressing opportunities from first contact through to a fully qualified pipeline entry. Leads may originate from inbound, events, prospecting, or partner channels.

Your role is to work closely with each channel owner, nurture leads into an opportunity, qualify, shape next steps, and lead the commercial engagement through the pitch process.

You will coordinate the right discipline leads from across the business to contribute expertise while you hold the relationship, manage momentum, and ensure a clear commercial pathway. You will also collaborate with OD Marketing & Demand Gen team, alongside Platform Partners to support campaigns, events, and thematic outreach.

This role suits someone with strong commercial instincts, a high level of ownership, and the ability to move opportunities forward with clarity and confidence.

Job Requirements:

This role suits someone who has grown up inside a digital or media agency with strong exposure to paid media, channel performance, and campaign strategy.

Ideal background:

• Experience in a digital, marketing, or ecommerce agency environment.
• Hands on understanding of paid channels including Meta, TikTok, Snapchat, YouTube, Google Ads, and Amazon.
• Comfortable interpreting performance data to understand audience behaviour, funnel movement, and the relationship between spend and revenue outcomes.
• Strong grasp of ecommerce or general economic growth levers. Able to speak confidently about how channel investment impacts customer acquisition, retention, ROAS, and overall business performance.
• Able to translate marketing insights into concise commercial conversations with prospects.
• Confident running early discovery, qualifying opportunities, and coordinating subject matter experts across media, creative, and technical teams.
• Highly organised with the ability to manage multiple opportunities and maintain clear next steps.
• Familiar with CRM processes, forecasting, and pipeline discipline.

What will make you stand out:

• Exposure to selling or supporting SaaS or platform solutions, even if limited.
• Understanding of ecommerce environments and how brands scale through channel, onsite, and retention investment.
• Ability to communicate clearly with both marketers, technical and executive stakeholders.

Job Responsibilities:

• Lead progression and mid-funnel ownership: manage opportunities from lead assignment to qualified pipeline with structured qualification and discovery.
• Drive commercial engagement: coordinate pitches, align the right internal stakeholders, and manage timelines, next steps, and prospect communications through the full pitch cycle.
• Build and sustain a balanced regional pipeline by progressing inbound, partner-referred, and self-generated leads
• Collaborate with discipline leads to craft proposals, scopes, and commercial documentation aligned to prospect needs and buying criteria.
• Confidently present Overdose capabilities in discovery calls, workshops, and pitch meetings; tailor narratives to industry, use case, and stakeholder priorities.
• Partner with Marketing and Demand teams on monthly themes, campaigns, and local GTM activities; ensure timely follow-up on all SQLs.
• Provide structured feedback loops on lead quality and market signals to refine targeting, messaging, and content.
• Coordinate and execute local market events (executive lunches, Masterclasses, webinars, partner sessions); manage setup, invites, follow-ups, and commercial outcome tracking.
• Own commercial relationships with new clients, identifying cross-sell and upsell opportunities and orchestrating smooth handovers into delivery teams with full context.

Perks and Benefits:

• OTE bonus structure.
• Hybrid working arrangements.
• Two Wellness Days per year.
• Annual training allowance.
• Opportunity to learn from global ecommerce leaders.
• Birthday leave within your birthday month.
• Continuing education through recognised programs.
• OD Parental Leave policy and support.
• A team of great humans to work with each day.