QT Newcastle

2 weeks ago

Newcastle, New South Wales, Australia EVT Limited Full time $40,000 - $60,000 per year

Title: Room Attendant

Position Overview:
To service and thoroughly clean the Hotel's rooms in accordance with the established standards, maintaining a high standard of cleanliness and providing our Guests with the very best service in a clean healthy environment.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

  • Growing revenue above market
  • Maximise assets
  • Business transformation

Our Values

  • Empowerment: We make it happen
  • Possibilities: We evolve and innovate
  • Community: We make the connection

Key Accountabilities

  • Anticipates and attend to the guest's needs and desires immediately.
  • Services and cleans allocated rooms to the highest standards within the allocated time
  • Replenishes and controls Guest supplies.
  • Reports to the Supervisor any maintenance needing attention.
  • Follows all Housekeeping policies and procedures to the standard set by the Executive Housekeeper.
  • Takes extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
  • Informs Housekeeping Office IMMEDIATELY of any unusual, different or abnormal situations seen in or around the Hotel.
  • Reports any potential health and safety hazards to the Supervisor.
  • Greets Hotel guests in a polite and courteous manner being careful not to confuse friendliness with familiarity.
  • Attends monthly departmental communication, training and information meetings.
  • Complies with all of the Hotel's standard operational policies and procedures as outlined in the Team Handbook.
  • Has a full knowledge of, and practices all of the Hotel's established workplace health and safety guidelines (WH&S).
  • Gives assistance to other departments or outlets when required.
  • Carries out other duties as directed by the Executive Housekeeper/Housekeeping Supervisors.

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