Service Manager

Be the Leader Who Helps Others Rise

At Richmind WA, we believe recovery begins with connection — and leadership that empowers others to grow. As part of our 2024–2028 Strategic Vision, we're transforming how community mental health is delivered across WA. Our Service Manager at Step-Up Step-Down (SUSD) plays a pivotal role in this mission, leading a team that helps people find hope, confidence, and purpose in their recovery journey.

This is your opportunity to lead with heart and purpose, shaping a service that changes lives every day.

About the Role

As Service Manager, you'll guide a passionate multi-disciplinary team to deliver high-quality, recovery-focused support to residents at our Bunbury SUSD site – a warm, therapeutic home-away-from-home delivered in partnership with Cyrenian House.

You'll bring together people, processes, and purpose – ensuring services are safe, innovative, and person-led. You'll nurture a positive culture, strengthen partnerships, and empower your team to achieve outstanding outcomes for consumers and the community.

In this role, you will:

Service Management

• Guide both clinical and non-clinical teams to deliver best-practice, recovery-oriented care.
• Build capability through coaching, feedback, and professional development.
• Model our values and create a culture where people feel seen, supported, and celebrated.

Service Operations

• Champion quality, safety, and compliance within operational and clinical frameworks.
• Lead continuous improvement initiatives that strengthen outcomes and experiences.
• Ensure services meet budget, funding, and strategic objectives.

Stakeholder and Relationship Engagement

• Collaborate closely with Cyrenian House and other key partners to provide seamless, integrated care.
• Develop trusted relationships with stakeholders, consumers, and the local community.
• Create opportunities to share learning and promote innovation across the organisation.

People and Performance Management

• Conduct performance reviews, identify training needs, and manage employee development.
• Ensure compliance with employment regulations and foster a positive work environment.
• Manage the recruitment of the SUSD staff and support with relief staff across the southwest

About the Service

Nestled in the beautiful Southwest region, Bunbury Step-Up Step-Down is a 10-bed residential service supporting people experiencing mental distress to regain balance, confidence, and wellbeing. Residents stay for up to 28 days in a supportive, recovery-focused environment, one where they're recognised as the experts in their own experience, and we walk alongside them on their journey.

About You

You're an experienced leader who thrives in complex, people-centred environments. You know how to bring out the best in others and build teams that are compassionate, capable, and courageous.

You'll bring:

• A relevant qualification in Social Work, Occupational Therapy, Psychology, Nursing, or a related field.
• At least 3 years of leadership experience in a fast paced, complex service delivery or mental health setting.
• Proven skills in people leadership, change management, and stakeholder engagement.
• The confidence to make sound decisions, balance priorities, and drive results with empathy and respect.

Above all, you're someone who:

• Leads with integrity and accountability.
• Inspires trust and collaboration.
• Believes in the power of recovery and inclusion.

Other requirements:

• National Police Clearance (within 6 months)
• WA Driver's Licence
• First Aid Certificate
• Working with Children Check

Who are we?

At Richmind WA, we've been supporting people on their mental health journeys for over 50 years.

We're recovery-first, lived experience-led, and proudly Rainbow Tick accredited. We walk alongside people with compassion, courage, and belief in their potential.

Our services are residential, outreach, and everything in between—person-centred, trauma-informed, and inclusive at the core.

Our values

• Living and breathing recovery
• Being brave and exploring
• Listening deeply and learning
• Putting people first
• Being passionate about inclusion and belonging

We work with Elders and First Nations staff to ensure culturally safe supports and value people of every background, identity, and experience.

Why join us?

• Meaningful work, every single day
• Salary packaging up to $18,640 (boosts your take-home pay)
• Two bonus leave days – your birthday + wellbeing leave
• Training, mentoring, and access to LinkedIn Learning
• Four weeks of annual leave (with the option to buy more)
• Free and confidential Employee Assistance Program
• Long service leave after 5 years

Ready to apply?

Click "Apply" with your resume and a short cover letter telling us:

• Why this role speaks to you
• How your values align with ours
• What makes you a great Service Manager

Have questions? Reach out to our People & Capability team: 

We assess applications as they're received, so don't wait – we'd love to hear from you.

At Richmind WA, you'll be part of something bigger – a community that believes it takes courage to create change. You'll have opportunities for professional growth, leadership development, and to make a lasting impact on people's lives, every single day.

Be the connection that changes lives.

Apply today and lead with purpose at Bunbury Step-Up Step-Down.