Customer Solutions Engineer

3 days ago

Mascot, Australia KONE Full time $80,000 - $120,000 per year

  • Great benefits and remuneration

  • Join a first-class leadership team who put their people first

  • Global exposure with career development opportunities

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions

We're looking for a Customer Solutions Engineer to join our Modernisation Team based in Mascot, NSW.

What will you be doing?

  • Identify optimal technical solutions for non-standard and modernization cases

  • Participates in customer meetings and answers customers' technical questions when needed

  • Coordinate specification compliance with the sales team

  • Ensure that the proposed solution fulfils local codes, regulations and safety requirements

  • Provide content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

  • Responsible for solution costing

What are we looking for?

  • Bachelor Degree in Mechanical, Mechatronics or Electrical Engineering

  • Relevant engineering experience in the elevator business highly desired

  • 2+ years' experience in a highly regulated industry

  • Experience with AutoCAD & 2D desirable

  • Effective communication skills with the ability to communicate with confidence and clarity

  • Ability to read technical drawings and translate customer needs into technical specifications

  • Proven ability to work autonomously as well as collaboratively within a team, while managing time and priorities effectively

What do we offer?

  • Enjoy career progression opportunities within a global organisation

  • Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work

  • Grow with comprehensive learning and development programs covering a wide range of professional skills

Note:  Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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