Member Services Attendant

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

ABOUT THE ROLE

We are currently searching for a driven and dedicated Member Services Attendant, relief Cash Control Officer on a part-time basis to join our close-knit team at our venue, Harbord Diggers, located in Freshwater, NSW

As a Member Services Attendant, you will act as our brand ambassador and be the first touch point for our members and guests upon entry ensuring a five-star service delivery and memorable moments are created for all.

More specifically, some of your duties will include:

• Consistently deliver exceptional customer service
• Maintain legislative requirements including club entry, RSA & RCG standards
• General administrative duties
• Provide our customers with friendly informed directions and assistance
• Up sell and promote club memberships, entertainment, promotions and events
• Process Club memberships and renewals accurately
• Professional and welcoming telephone manner to internal and external customers using the PABX / Switchboard as well as conveying accurate messages
• Project a professional image at all times
• Enhance the Harbord Diggers experience to all members and guests
• Most importantly – greet everyone with a warm and welcoming smile

As a Cash Control Officer, you will be responsible for servicing the needs of our customers internally and externally, whilst maintaining the Club's cash holdings in a confidential and accountable manner.

More specifically, some of your key duties will include:

• Complete clearance reconciliation
• Issuing and balancing floats
• Assisting with he preparation of ATMs
• Balancing at the end of shift
• Monitor and review cash handling within the organisation including POS variances.
• Maintain petty cash records in accordance with club policy
• Minimise the clubs cash exposure during all operational hours

ABOUT YOU

• To be successful for this role, you should have the following:
• Strong reconciliation skills
• Excellent written and verbal communication and interpersonal skills
• Outstanding organisational and time management with a strong attention to detail
• Demonstrated ability to work autonomously and as part of a team
• Ability to multitask and work under pressure against multiple priorities
• Strong computer literacy skills and proficiency in the use of Microsoft Office applications and other PC Platforms
• High level of professionalism with sensitivity to confidential issues
• Impeccable presentation and a service orientated approach
• Hold a current NSW Liquor and Gaming RSA/ RCG competency card or be willing to obtain
• Current Police Check or be willing to obtain

OUR BENEFITS

• Be an integral part of Australia's largest group of registered clubs
• Discounted meals and gym membership
• Free onsite parking
• Supportive and inclusive team and culture
• Uniforms provided

WHY MOUNTIES?

We have over 250,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

GROUP WINNER OF:

• Western Sydney Business Awards – Employer of Choice 2020
• Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
• Clubs NSW – Clubs and Community Award for Emergency Services 2023

If this role sounds like you, apply today and don't miss out on this exciting opportunity.