Business Services Consultant

• Great entry level role for someone who is looking to gain experience in a corporate environment
• A very warm, engaging and sociable team
• Join a global company with a great culture 

About the Opportunity

If you don't have experience in administration or insurance, please apply anyway – we are wanting someone with a great attitude, who is willing to learn on the job, where you will be well supported by a warm and engaging team.

The opportunity will involve providing administrative assistance to the National Business Services team, particularly, the Quality & Customer Service Manager, to ensure the efficient running of business operations.

Whilst we would prefer someone with insurance/claims management experience, we are open to hearing from you if you do not have a claims or insurance background; essentially, we are looking for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance (on the job) and have the mindset of building a career in insurance.

Please note that the internal position title is Business Services Administrator. 

About You

• You are a self-driven enthusiastic individual who is a problem solver by nature
• You will be an excellent communicator with a passion for continuous learning and development
• You'll also be a people person and can demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mile

Key Requirements

• Exceptional customer service skills
• High attention to detail, organised and highly skilled in prioritising 
• Excellent verbal and written communication skills
• Previous experience in claims/general insurance environment (desirable)
• Thorough knowledge of insurance terminology, practices and conditions (desirable)

Key Responsibilities

• Efficient and accurate data entry, typing of reports, correspondence and other documents. 

• Claim lodgement and registration 

• Monitor and manage dedicated mail inboxes 

• Update Claims Management System as required 

• Provide limited claims handling as required 

• Answer incoming calls promptly 

• Respond to client & insured queries via telephone and email. 

• Liaise with service and product providers 

• Diary management as required 

• Process outgoing correspondence including automated emails and similar via applicable systems 

• Manage files as and when required 

• Other ad hoc administration and claims related tasks as required, to assist the team 

• Ad hoc administrative functions

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:

• Loss adjusting – property, major and complex loss, catastrophe response 
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.