Patio Restaurant

Team Leader – Patio Restaurant

Location: Woden Venue

About the Canberra Southern Cross Club

The Canberra Southern Cross Club is one of Canberra's leading hospitality employers, with four venues and multiple health and fitness facilities across the region. For over 50 years, we've built a reputation for quality service, value, and member-focused experiences. Our people are at the heart of what we do, and we're proud to offer long-term career development in a supportive and professional environment.

About Patio

Patio is our signature a la carte restaurant located at the Woden venue. While not fine dining, Patio offers a refined, elevated experience that focuses on attentive service, quality food and beverages, and an inviting atmosphere. It's a venue where professionalism, care, and consistency are key.

Position Summary

We are seeking an experienced and motivated Team Leader to support the day-to-day operations of Patio. This hands-on supervisory role is suited to an individual who leads by example and takes pride in delivering high-quality service. You will oversee floor operations, guide and support team members, and ensure a smooth, efficient, and enjoyable experience for our guests.

Primary Purpose

• Supervise and coordinate floor service in line with Club standards to ensure a seamless guest experience.
• Support the development of team capability through coaching and daily leadership
• Ensure the overall presentation, atmosphere, and efficiency of the restaurant are maintained at a high standard
• Build strong rapport with guests to promote return visits and positive feedback.

Key Result Areas

• Deliver consistently high standards of food and beverage service, contributing to customer satisfaction and increased revenue (measured by Net Promoter Scores).
• Encourage guest loyalty and retention through professional and attentive service
• Maintain staff presentation and grooming to Club expectations.
• Ensure compliance with WHS legislation and uphold a safe environment for staff and patrons.

Key Responsibilities

• Meet and greet guests, manage seating flow, and ensure their needs are anticipated and met throughout service.
• Supervise restaurant floor operations and coordinate communication between kitchen and front-of-house teams.
• Monitor and support staff performance, providing guidance and coaching as needed.
• Assist in pre-service setup and post-service pack down to ensure the venue is always guest-ready.
• Ensure service areas, equipment, and promotional materials are well-maintained and presented.
• Promote product knowledge and up-selling across the team to enhance the dining experience.
• Address and resolve guest concerns professionally, escalating where appropriate
• Complete end-of-day revenue balancing and follow all Club procedures for handling transactions.

Skills and Experience

• Minimum 2–3 years' experience in food and beverage service, with supervisory experience in a restaurant or similar setting.
• Strong leadership and interpersonal skills with the ability to guide and motivate a team.
• Sound knowledge of a la carte service and industry best practices.
• Ability to remain calm under pressure and manage service flow during peak periods.
• High attention to detail and strong organisational skills.
• ACT RSA Certificate (mandatory).
• Excellent communication skills and a customer-focused approach.
• Ability to work a flexible roster including nights, weekends, and public holidays.

Why Join Us?

Be part of a reputable hospitality group with strong community ties.

Work in a well-supported team environment with professional development opportunities.

Make a meaningful impact on the guest experience in a venue that values quality and care.