Customer Engineer

6 days ago

Melbourne, Victoria, Australia Vertiv Full time $60,000 - $120,000 per year


Key Responsibilities

Planning & Reporting:

  • Plan your customer service maintenance visits in a structured and methodical manner. 
  • Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
  • Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery:

  • Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
  • Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
  • Keep up to date with your training requirements across multiple Vertiv technologies. 
  • Maintain the supplied company vehicle & personal appearance to the appropriate company standard.  
  • Spare Parts.  Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality:

  • Comply with all Work, Health & Safety, Environment and Quality obligations.
  • Actively promote safety in the workplace

Daily Work Duties and expectations:

  • Drivers Licence is required (may involve visit to remote sites)
  • Overnight or longer trips may be required.
  • Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
  • Attending customer Service calls.
  • Use of ladders, Scissor lift and scaffolding.
  • Working in tight and restricted locations.
  • Working on and around Energised Electrical equipment.
  • Working on live refrigerant lines and pressure vessels.
  • Working and Heights (needs Work at Heights Training and refreshed every 5 years)
  • Working on HVAC Mechanical systems that will involve awkward body positions at times.
  • Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Employees reporting to Incumbent Nil

Main contacts within Company

  • Other Customer Engineers – Thermal
  • Service Supervisor –Thermal
  • Service Operations Manager
  • Safety Manager
  • Technical Support Team
  • Sales Team
  • Finance

Main contacts outside the Company

  • Customers
  • Product Suppliers
  • Contractors
  • Vertiv Partners

Education/Qualification:

  • Mechanical Trade Certificate (state dependant)
  • Restricted Electrical Licence
  • Refrigerant Handling Licence

Specialist Knowledge:

Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

Practical Experience: 

  • Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
  • Thermal controls & Networking knowledge
  • Proficiency in Microsoft Office

Personal Characteristics: 

  • Excellent communication, inter-personal and problem-solving skills.
  • Learning agility
  • Interpersonal skills
  • Ability to work collaboratively in a team environment.
  • Ability to multitask and priorities workloads.
  • Negotiation & influencing skills.
  • Computer literacy at an intermediate level

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