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Membership Manager
2 weeks ago
Membership Manager
Sydney CBD | Temporary Contract
$110-$120K FTE
We're on the hunt for a seasoned membership professional for our client who are a membership organisation within the professional services space.
What's the job?
You'll report into the GM and take full charge of the Membership portfolio. This includes strategy and day-to-day delivery across services, comms, acquisition, retention, and a fair amount of database wrangling.
- Review, refresh and drive member value proposition
- Get Life Membership and Fellowship processes back on track (and ready for Board review)
- Reintroduce welcome packs and clean up automated comms
- Plan and deliver the 2025 renewals and billing campaign (with Finance + Data Analyst)
- Sort out anniversary date memberships, credit card updates, and outbound comms
- Lead a CRM/database clean-up project - de-dupe, update, fix what's broken
- Launch and run a lapsed member campaign
- Kick off student membership engagement and prep 2026 pricing insights
- Lead the scholarship process end-to-end
- Oversee the Membership Services team
- Handle membership queries, upgrades, disputes, and everything in between
- Help prepare quarterly reports for the Membership Committee
- Keep an eye on data trends, revenue recognition, and how member types behave
You'll love this role if:
- You're a doer. This is not a strategy-only role.
- You can lead, motivate and get things done through others.
- You've got a sixth sense for data and a good nose for member value.
- You like nice people, but don't need handholding or constant direction.
- You know how to tailor your approach to different member types, no matter where they are in their journey.
If you've done membership before, know your way around CRMs, can wrangle data with one hand and manage people with the other - we want to talk to you.
