Senior Project Manager

Who are we?

Humanforce's vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

At Humanforce, our Senior Project Managers take ownership of high-value, complex implementation projects, driving strategic project delivery and ensuring seamless configuration and adoption of Humanforce solutions. The role will lead multiple work-streams, engage with senior stakeholders, and provide mentorship to project managers while ensuring projects are executed on time, within budget, and aligned with customer success objectives. Senior Project Managers also contribute to refining project delivery frameworks and enhancing the overall efficiency of the Professional Services team.

What you will do

• Project Delivery:
  Ensure our projects reach completion on schedule and within budget, guiding the journey from the exciting kick-off to the triumphant go-live moment.
• Customer and Stakeholder Engagement:
  Maintain regular communication with our customers, managing their expectations and ensuring satisfaction. Collaborate with sales teams, consultants, and stakeholders for seamless project delivery while uncovering new service opportunities.
• Resource and Team Management:
  Partner with internal colleagues to effectively allocate resources, ensuring successful project execution and any necessary customisations.
• Process Improvement and Quality Assurance:
  Lead efforts to refine processes for enhanced project outcomes, focusing on key performance indicators like timelines, utilisation rates, and customer feedback.
• Risk Management and Compliance:
  Proactively identify and manage potential project risks, ensuring compliance with regulations and internal procedures while escalating significant risks as necessary.
• Financial Management:
  Oversee project budgets, identify cost-saving opportunities, and ensure ongoing financial accountability.
• Change Management:
  Develop change management plans that guide our clients through new system implementations, making transitions as smooth as possible.
• Continuous Learning:
  Stay abreast of the latest industry trends and share insights to improve project delivery and promote team development.
• Leadership and mentoring:
  Mentor junior team members or new project managers, providing guidance and support to enhance their project management skills.

What you'll need

• Minimum of 5 years' experience in managing complex software implementation projects, ideally within a vendor environment.
• Demonstrated expertise in managing multiple software implementation projects simultaneously.
• Strong grasp of software project management principles and methodologies. Certification of PRINCE2 or other relevant project management certifications, such as PMP or Agile, is highly desirable.
• Exceptional communication, presentation, and customer engagement skills.
• Ability to work independently while maintaining a keen eye for detail and employing critical thinking.
• Robust organisational and time management capabilities.
• Effective problem-solving skills, with the ability to make informed decisions in a fast-paced, dynamic environment.
• Proven track record in researching information effectively and applying it to practical challenges.
• Driven to deliver results and achieve meaningful outcomes.

Some 'nice to haves'

• Experience in HCM, WFM, payroll, is highly regarded.

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum two days a week of in-office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.

Benefits

• A truly flexible workplace through our approach
• The opportunity to be part of a fast-growing global tech company
• A focus on learning and development through Humanforce HR
• A generous talent referral program – know great people, be rewarded
• 12 weeks paid parental leave for primary careers, 4 weeks for secondary
• 4 extra days leave to focus on your wellbeing
• Contemporary and practical Employee Assistance Program
• A cool reward and recognition program – shout to your colleagues and earn points to spend
• Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers
• Fun, collaborative culture with passionate people
• A workplace where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.