Food and Beverage Supervisor

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Nestled in the heart of Brisbane's CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city's top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a full time Food and Beverage Supervisor to join our team and support Food and Beverage operations. This role will be primarily morning shifts, ensuring smooth breakfast operations. That said, you will be required to work both morning and evening shifts, and supervise weekend shifts as the most senior Food and Beverage colleague onsite.

Your Day to Day

• Lead and coordinate the F&B team to deliver premium service for our guests
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Follow hotel safety protocols and procedures at all times.
• Take action to solve guest problems, complaints and use established guidelines for any service recovery to ensure guest satisfaction.
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• Ensure cash handling procedures are followed, with banking completed according to procedure on each shift.
• Assist with induction of new employees and preform on the job training in accordance to department standards and procedures.
• Supervise staff on each shift, providing constructive feedback to enhance performance.
• Perform outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift

What we need from you

• Previous experience in a Food & Beverage supervisory role preferred
• Holds a current Responsible Service of Alcohol
• Flexibility to work across a 7 day rotating roster, including weekends and public holidays
• Valid Australian working rights

What we offer

You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Laundered uniform
• Paid birthday leave - hip hip hooray
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.