Senior Officer Rates and Services

Are you an experienced professional with a keen eye for detail and a passion for leadership? Mackay Regional Council is seeking a Senior Officer Rates and Services to oversee council's rating and property database, ensure timely production of related notices and provide guidance to our Rates and Services Officers.

About this opportunity:

Working under general direction, this role plays a pivotal role in maintaining accurate records, coordinating billing processes, and ensuring compliance with council regulations.

This role must have the ability to confidently understand and apply knowledge of Council's financial policies and rating structures, Local Government statutory regulations, established guidelines, procedures, methods and practices pertaining to property rates and charges.

Key responsibilities will include, but not be limited to:

• Allocate, coordinate and monitor the workload of the Rates and Services Officers and associated staff to ensure that appropriate functions are performed as required
• Manage system module configuration, testing, and updates in collaboration with vendors
• Train and support employees in rating processes and system usage.
• Participate in key rating processes, including the half yearly rates and water billing generation, coordination of supplementary rate processes, annual external audit and submission of annual returns to State Government departments.
• Maintain and update council's pensioner database, investigating and resolving concession disputes and assisting with the annual concession verification and audit processes in consultation with relevant government departments.
• Investigate requests for information and disputes relating to rating, utility charge and water billing and provide professional, informative and well-articulated responses.
• Ensure the accuracy and integrity of the rating and property database.
• Provide high level advice and training on rates and services billing procedures.

Essential Qualifications, Experience & Skills:

• C Class Drivers Licence
• Certificate in Business Administration, Finance or related field will be highly regarded
• Proven leadership experience in a similar role
• Strong technical skills, including system configuration and training capabilities
• Knowledge of rating and billing processes, audits, and government reporting requirements
• Effective communication and problem-solving skills for handling complex enquiries
• A detail-oriented approach with expertise in maintaining database accuracy
• The ability to work collaboratively, mentor and develop team members, and refine operational procedures.

Why work for Mackay Regional Council?

Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.

Discover more about the Mackay Region

In addition to the above, we also offer the following benefits:

• Base annual salary of $ 86,824.92
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Flexible work arrangements with a 9 day fortnight roster.
• May be eligible for salary sacrificing options.
• Membership to lifestyle benefits program including corporate discounts.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

How to apply:

Prepare and submit your cover letter and resume, outlining your relevant experience for this role. If applying for this job via a 3rd party job board such as SEEK, LinkedIn etc. you will be redirected to the Mackay Regional Council Careers (eRecruit) website to apply. Follow the prompts to submit your application (the eRecruit Job Application Quick Reference Guide or the eRecruit Job Applicant Guide can assist).

After submitting, you will receive an automated confirmation email. Should you not receive this, please ensure you have submitted your application and your email address on your account is correct.

Applications Close:

Thursday, 5 June 2025

Having troubles submitting your application?

Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY

***Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.