Coordinators - Crisis & Housing Support (w/ 4.5K Relocation Assistance)

Lead housing support programs with purpose in remote North Queensland

• Attractive Salary package up to $122,500 (based on skills and experience) incl. remote and above award allowances PLUS Super
• Relocation assistance up to $4,500 to help you settle comfortably
• Receive a $200 sign-on bonus when you join
• 50% salary sacrifice on rent
• Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance
• Wellbeing support, including Medibank discounts and the Sonder wellbeing app
• Access to the Centacare fleet vehicles for all approved regional work travel

Discover Life in Mount Isa

Looking for a career that takes you beyond the ordinary?

Mount Isa offers a uniquely rewarding lifestyle in the heart of North West Queensland - where rugged outback landscapes meet a close-knit, welcoming community. With modern amenities, cultural diversity, and adventure on your doorstep, it's the perfect place to build your career while embracing a slower, more meaningful pace of life.

Two Meaningful Roles, One Purpose-Driven Team

Centacare North Queensland is currently recruiting two full-time Coordinators, based in Mount Isa, to lead distinct but closely aligned homelessness support programs. The Coordinator - Crisis Intervention role focuses on supporting individuals experiencing acute homelessness through emergency accommodation and intensive casework. The Coordinator - Homestay & Immediate Housing Response role delivers early intervention support, helping individuals and families transition out of unsafe or unstable housing situations and sustain long-term tenancies. While these are separate positions, they share a common purpose: to reduce housing instability and support client wellbeing through culturally safe, trauma-informed practice. Candidates may apply for one or both roles, depending on their background and interest.

Working under the guidance of the Remote Operations Manager, you'll manage a team of Case Workers and Youth/Associate Workers.

Your key responsibilities will include, but are not limited to:

• Coordinating service delivery and case management to meet program outcomes
• Leading rosters, team planning, and operational performance
• Supporting compliance with funding agreements, safety, and quality standards
• Providing mentoring, onboarding, and ongoing support to staff
• Managing risk, program data, reporting, and stakeholder engagement
• Representing Centacare within the local community
• Being hands-on in service delivery where required

What You'll Bring to the Table

To be successful in either role, you'll need:

• A Degree in Social Work, Human Services or Behavioural Sciences 'OR' A Cert IV in Community Services with a minimum of 2 years' relevant experience
• Experience in case management, housing support, or community coordination
• Strong leadership skills - able to support, guide, and develop frontline staff
• Cultural competency, especially in working with Aboriginal and Torres Strait Islander communities
• Effective communication, systems use, and risk management capabilities

You'll thrive in this environment if you also bring:

• Experience in homelessness services, early intervention, or remote delivery
• Familiarity with SCHADS Award, Queensland housing frameworks, and rural practice
• Group facilitation and trauma-informed care knowledge
• A relational leadership style with the ability to lead from the front
• Resilience and adaptability in a dynamic, fast-paced environment

You're a calm, compassionate leader who genuinely believes in the right to safe housing. You're ready to make an immediate and lasting difference - not from behind a desk, but by being present and proactive on the ground.

Please Note: You must hold (or be eligible to obtain) an open driver's licence, a Working with Children Blue Card, and a Disability Services Clearance.

Your Rewards Go Beyond Salary

Enjoy a competitive salary of $117,000 - $122,500 based on your experience, skills, and qualifications, inclusive of  a $5,000 remote allowance and $2500 above award allowance, PLUS Super and a comprehensive range of benefits, including:

• $200 sign-on bonus
• Relocation assistance up to $4,500 to help you settle in comfortably
• 50% salary sacrifice on rent
• Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance via eziway. 
• Access to the Centacare fleet vehicles for all approved regional travel
• 5 weeks of Annual Leave, including a paid Christmas shutdown period
• 1 day of Birthday Leave each year to celebrate you
• Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leave when you reach the top pay point within your level
• Ongoing professional development and training (including leadership training for managers)
• Wellbeing support including Medibank discounts and access to a new Wellbeing app called Sonder, which includes access to qualified medical professionals, including counsellors, psychologists and mental health specialists

About Centacare North Queensland

Centacare North Queensland is a values-driven, not-for-profit organisation providing essential social services across Townsville, Mount Isa, and surrounding communities. With programs spanning counselling, youth and family support, homelessness, and disability services, Centacare works to build resilience and wellbeing across the region.

For more information, visit:

Sounds Like You? Let's Chat

If you're ready to lead real change in community housing programs, where your impact will be visible, immediate, and valued, we invite you to APPLY NOW

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