Operations Manager

16 hours ago

Sydney, New South Wales, Australia SKUTOPIA Full time $80,000 - $120,000 per year

Role Overview / Purpose:

At SKUTOPIA, we're reimagining logistics. As an Operations Manager, you'll be at the centre of our ecosystem, overseeing the performance of our network, optimising operational processes, and ensuring our merchants experience reliable, scalable logistics solutions.

This role is about driving operational excellence, using data and technology to identify inefficiencies, and building systems that scale as we grow. You'll lead operational execution, manage relationships across stakeholders, and partner with internal teams to continuously improve how SKUTOPIA delivers.

Key Responsibilities:

  • Lead operational performance management
    : Own KPIs, monitor SLAs, and drive accountability, ensuring merchants receive consistent and reliable service.
  • Optimise operations through data
    : Use Excel/Google Sheets to track performance, cost trends, and margins, generating insights that inform operational and commercial decisions.
  • Stakeholder management
    : Act as the go-to contact for operational escalations, issue resolution, and ongoing improvement initiatives.
  • Process improvement & scalability
    : Identify gaps in processes, implement new workflows, and build operational systems that improve speed, accuracy, and cost efficiency.
  • Integration & rollout ownership
    : Lead operational rollout plans, pricing changes, and international offerings (US/CA/EU/UK).
  • Cross-functional collaboration
    : Work closely with product, technology, growth, and leadership to deliver operational enhancements and align with strategic goals.
  • Reporting & insights
    : Deliver regular operational performance reports and recommendations to internal stakeholders, ensuring transparency and continuous improvement.
  • Commercial support
    : Partner with the Chief Growth Officer on pricing projects, negotiations, and identifying new opportunities for cost optimisation and margin improvement.

What skills & experience are beneficial:

  • Proven experience in operations management within eCommerce logistics, supply chain, or SaaS-enabled services.
  • Strong analytical capability with Excel/Google Sheets (pivot tables, modelling, dashboards).
  • Skilled at managing operational KPIs and holding external partners accountable.
  • A natural problem solver who thrives on improving processes and building scalable systems.
  • Strong relationship management skills, balancing commercial, technical, and operational needs.
  • Commercially savvy with the ability to link operational improvements to business outcomes.
  • Curious, data-driven, and driven to create efficiency and impact at scale.

What's in it for you?

  • Opportunity to work in a purpose-driven company shaping the future of logistics
  • See the impact of your work
  • Competitive salary and benefits package
  • A fun, lively and dynamic work environment
  • A supportive and inclusive workplace that values your voice to support innovation, collaboration, and personal development
  • Being a part of a company that deeply values our culture and our people

When you join us, you'll be an important pillar of a rapidly growing company. From day one you will be challenged to take risks, think big and make an impact while getting lots of love and support from the team. With our expected growth over the next 12 months, this is a role with plenty of breadth and variety where you can grow with us and be proud of what we achieve together.

We proudly welcome people from all diverse backgrounds. When you join SKUTOPIA, we want you to bring your whole self to work and we value your unique contribution.

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