Director of Professional Services

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Join us as Director of Oceania Professional Services and lead the evolution of our service delivery organization during an exciting period of transformation. Our customers increasingly value consultative partnerships and strategic guidance alongside technical excellence—and you'll spearhead this strategic shift.

In this senior leadership role, you'll build upon our strong foundation while reimagining how we deliver value to healthcare organizations across Australia and New Zealand. You'll have the opportunity to shape strategy, drive meaningful customer outcomes, and develop a high-performing team that balances innovation with operational excellence.

Strategic Leadership & Business Growth

• Drive measurable results across Customer Satisfaction, Delivery Quality, and Annual Recurring Revenue (ARR) targets while optimizing Professional Services profitability
• Transform service delivery by implementing metrics, tools, and processes that enhance productivity and foster a solution-oriented culture
• Accelerate ARR activation within our usage-based revenue model through strategic customer engagement
• Develop innovative service offerings by collaborating with global colleagues to create and market professional services packages that address evolving market needs

Operational Excellence

• Provide portfolio oversight ensuring projects are delivered on time, within budget, and exceed quality expectations
• Lead executive conversations about budgets, resources, schedules, and risk mitigation strategies
• Optimize resource management including strategic staffing, comprehensive training programs, sales collaboration, and capacity planning
• Partner cross-functionally with finance for accurate revenue and profitability forecasting

People Leadership & Culture

• Develop exceptional talent by mentoring management team members and coaching them to unlock their teams' full potential
• Champion inclusive leadership that attracts, develops, and retains diverse talent while maintaining high performance standards
• Foster customer-obsessed culture that prioritizes results and continuous improvement
• Build collaborative networks with both local and remote leaders to solve complex customer challenges

What You Bring

Core Experience

• 10 years of leadership experience in Consulting and/or Professional Services, with demonstrated success building and scaling consulting organizations
• Healthcare industry expertise preferred, with deep understanding of complex healthcare technology implementations
• Proven track record managing large-scale, multi-departmental enterprise technology solutions (ERP, HCM, CRM, or similar)
• Business development acumen with experience in collaborative selling and managing complex service engagements

Leadership Capabilities

• Strategic thinking combined with strong problem-solving abilities and broad technology understanding
• Financial acumen with experience managing P&L responsibilities and driving profitability
• Change management expertise with ability to navigate complex, matrixed organizations during periods of growth
• Inclusive leadership approach that builds high-performance teams through mentorship, development, and accountability

Success Indicators

• Experience transforming professional services from purely technical delivery to consultative, advisory partnerships
• Track record of improving customer satisfaction scores and retention rates
• History of building scalable processes and systems that support rapid growth
• Demonstrated ability to develop talent pipelines and succession planning

Why You'll Thrive Here

• Make a meaningful impact on healthcare outcomes while building a world-class professional services organization
• Lead transformation during a pivotal growth phase with strong executive support
• Work flexibly with remote-friendly policies and collaborative, distributed teams
• Develop your career within a global organization that values innovation, customer focus, and professional growth
• Join an award-winning team recognized for excellence in the healthcare technology space

#LI-REMOTE

All your information will be kept confidential according to EEO guidelines.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment