Retail Supervisor

4 days ago

Tennant Creek NT, Australia Threeways Roadhouse Full time $75,000 - $90,000 per year

Threeways Roadhouse operates three sites across the Northern Territory and is seeking an experienced Retail Supervisor to join our team and support our dynamic retail operations.

About the Role:

This is a hands-on supervisory position requiring strong leadership, operational management, and customer service skills. You'll play a vital role in ensuring the smooth daily operations of our retail outlets while maintaining high standards across all areas of the business.

Key Responsibilities:

Staff Management:

  • Manage, supervise and train retail staff across multiple sites
  • Create and coordinate employee work schedules
  • Conduct performance reviews and provide ongoing coaching
  • Foster a positive and productive team environment

Customer Service:

  • Handle escalated customer complaints and inquiries with professionalism
  • Ensure exceptional customer service standards are maintained
  • Manage conflict resolution effectively
  • Build and maintain positive customer relationships

Inventory & Stock Control:

  • Oversee stock levels, replenishment, and inventory control
  • Take inventory of goods for sale and order new stock
  • Examine returned goods and decide on appropriate action
  • Maintain direct communication with suppliers
  • Ensure optimal product mix and availability

Financial Management:

  • Process daily banking and prepare reconciliation reports
  • Provide required reporting of fuel, stock and sales
  • Monitor sales performance and identify opportunities for improvement
  • Assist with budgeting and cost control

Operational Management:

  • Coordinate and manage on-site kitchen, supply and service operations
  • Oversee presentation and preparation of quality food and grocery options
  • Maintain store presentation and visual merchandising standards
  • Ensure all areas meet cleanliness and hygiene standards
  • Implement and monitor workplace OH&S compliance
  • Manage facility maintenance and repairs as required

What We Offer:

  • Competitive salary package: $75,000 - $90,000 per annum (based on experience)
  • Accommodation provided
  • Meals provided
  • Opportunity to work across three operational sites
  • Supportive team environment in a unique regional location
  • Career development opportunities

Essential Requirements:

  • Certificate III/IV in Retail Management or equivalent qualification
  • Minimum 1-2 years' supervisory or management experience in retail
  • Previous experience in a service station, roadhouse, or similar retail outlet highly desirable
  • Strong leadership and people management skills
  • Excellent customer service and conflict resolution abilities
  • Proven ability to manage multiple tasks effectively
  • Basic food handling and storage skills highly desirable
  • Knowledge of OH&S regulations and compliance
  • Ability to work in a remote location
  • Strong communication and organizational skills
  • Computer literacy and experience with point-of-sale systems

The Ideal Candidate Will:

  • Demonstrate the ability to manage a variety of tasks in an effective manner
  • Be self-motivated with a hands-on approach
  • Show initiative in problem-solving and decision-making
  • Have a flexible attitude and willingness to work varied hours
  • Possess a strong work ethic and commitment to excellence
  • Be able to work both independently and as part of a team

To Apply:

Please submit your resume and a cover letter outlining your relevant experience to

Applications will be reviewed on an ongoing basis, so don't delay in submitting your application.

Job Type: Full-time

Pay: $75,000.00 – $90,000.00 per year

Work Location: In person

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