National Account Manager – Brighton VIC, Australia

National Account Manager

VLP Corp

Job title: National Account Manager

Reporting to: Chief Growth Officer

Salary: Remuneration package by negotiation

Hours: Part time or full time will be considered for the right candidate

Location: Hybrid – work from home (50%), office (40%) and travel (10%)

About VLP Corp…

VLP Corp brings together expertise in startups, accelerated business growth and cutting-edge product and technology development. With a deep understanding of the veterinary and pharmaceutical industries, we're poised to redefine the pet healthcare landscape.

Our mission? To put vets at the heart of everything we do Our digital solutions are designed to drive veterinary industry sustainability, delivering unmatched value and convenience to pet parents, ultimately enabling the best possible health outcomes for every cherished pet.

Since launching in 2022, our existing ecommerce brand has grown rapidly. This growth can be attributed to our best in class tech stack and digital execution, coupled with our distinctive veterinary referral model. Pet parents receive competitive prices and excellent service underpinned by our efficient national distribution network, while vet clinics benefit from a trailing commission from sales through our website to their pet parents.

About the Role – National Account Manager, Veterinary Referral Program

The successful candidate will bring an unwavering growth mindset, delivering high quality support to veterinary practices to scale our veterinary referral program. Not phased by complexity, you will have a track record of providing best in class customer relationship stewardship, growing your accounts to deliver mutual benefit. You will build and refine operating procedures to enable scalability, with a "can do" mindset that enables the achievement of business KPIs. You will have a proven record of success and an ability to influence senior internal and external stakeholders. Your ability to solve problems, deliver results and create value will enhance the program's success and optimise the veterinary customer experience.

Key responsibilities & duties

The National Account Manager for our Veterinary Referral Program will manage relationships, grow the business and drive program success.

Account Management

• Develop and maintain positive and effective relationships with key stakeholders (veterinary practices, program partners, service providers).
• Act as the primary point of contact for vet practices and program partners, addressing concerns and ensuring satisfaction.
• Oversee veterinary dashboard reporting and rebate payments, conducting regular reviews with key accounts to monitor performance, derive insights and provide support to enable improvements.
• Ensure all accounts are in compliance with company policies, contracts and industry regulations.

Program Development & Execution

• Oversee the implementation and management of the veterinary referral program, enhancing the value proposition for veterinary practices and pet parents.
• Collaborate with internal teams (marketing, e-commerce, executive) to ensure program alignment with customer needs and business goals.
• Ensure program objectives are met, reporting is completed to a high standard, and deliverables are on time and within budget.

Client Education & Support

• Educate veterinary professionals on program offerings, products and benefits.
• Provide ongoing support, training and troubleshooting to all accounts.
• Foster long-term relationships by understanding client needs and offering tailored solutions.

Sales & Revenue Growth

• Drive sales growth by identifying opportunities within existing accounts and prospecting new accounts.
• Develop and execute strategies to meet or exceed sales targets and KPIs.
• Collaborate with cross-functional teams to maximise account penetration and grow program reach.
• Foster program partnerships to overcome barriers and maximise mutual success through best in class program execution and CX.

Strategic Planning & Market Insights

• Develop long-term account strategies that align with company objectives, program partner goals and market trends.
• Provide market insights, competitive analysis, and feedback to internal teams to support program development and marketing strategies.
• Stay current on industry trends, competitor activities, emerging technologies and the dynamics of the veterinary industry.

Budget Management

• Manage program budgets, ensuring cost-effectiveness while delivering value to clients and maintaining high quality service.

The following should describe you:

• Minimum 5 years in senior sales, key account or customer roles
• Ability to execute against defined objectives both strategically and tactically
• Customer centric mindset with strong CX skills and experience
• Excellent attention to detail and experience with data and analytics
• Comfort with an ambiguous, constantly evolving role, with a "no task too big or too small" mentality
• Passionate about the veterinary industry (and pets)