Customer Experience Manager

4 days ago

Ascot Vale, Victoria, Australia Dan Murphy's Full time $80,000 - $120,000 per year

About the Role

Customer Experience Manager | Dan Murphy's XXX | Share your spirit

If customer satisfaction was a competition, you'd be the winner. As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan's

We're looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy's.

The ROLE:

  • Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
  • Encourage team to invest in education and dream big about their career - because working at Dan's is an adventure
  • Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
  • Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
  • Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

  • YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
  • YOU are passionate about people development and motivate others to dream big and reach their potential
  • YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
  • YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
  • YOU use an inspiring and collaborative approach to communication and use this to drive your team's commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy's and the wider Endeavour Group network.

If drinks excite you - and you're close-enough on the requirements, we'd love to hear from you

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We're big, but part of something much bigger. Dan Murphy's is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to work. We're all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

  • Customer Experience Manager

    4 days ago

    Ascot Vale, Victoria, Australia endeavour group careers Full time $90,000 - $120,000 per year

    Job Description Customer Experience Manager | Dan Murphy's XXX | Share your spirit If customer satisfaction was a competition, you'd be the winner. As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community...

  • Store Manager

    4 days ago

    Ascot Vale, Victoria, Australia Dan Murphy's Full time $90,000 - $120,000 per year

    Job DescriptionStore Manager | Dan Murphy's - Ascot Vale | Share your passionDreaming big? Don't sleep on this opportunity We're looking for a self motivated Store Manager who leads from the front. As one of our driven leaders you'll share your passion with those around you and empower your team to deliver memorable experiences for our customers. At Dan's...

  • Centre Manager

    4 days ago

    Ascot Vale, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time $90,000 - $120,000 per year

    Competitive SalaryLead a dynamic team, driving real changeGrowth position into a large venue, full-time leadership opportunityWe're on the lookout for a passionate and emerging people leader ready to coach, inspire, and elevate a high-performing teamAbout the Company:Belgravia Leisure is at the forefront of the recreation and leisure industry. As part of the...

  • experienced receptionist/business all rounder support

    4 days ago

    Ascot Vale, Victoria, Australia amazing graze flowers Full time $23,000 - $25,000 per year

    Amazing Graze Flowers The winner Best Local Florist Award 2024 due to our remarkable team that has a relentless focus on Quality and Customer Service.Due to increasingly high demand, we are looking for new members to help facilitate the growing orders.This is a unique opportunity for an experienced, creative, and energetic RECEPTIONIST/CUSTOMER SUPPORT/ ALL...

  • Aquatic Operations Manager

    4 days ago

    Ascot Vale, Victoria, Australia Belgravia Leisure Full time $60,000 - $80,000 per year

    Free facility access Great career paths and development with an entrepreneurial organisation Enjoy a great work / life balance with mornings, evenings and weekend shifts Full-Time position The RoleSkills & Attributes:Strong leadership experience with an ability to inspire others Excellent verbal communication skills An understanding of OHS and public...

  • Barista/ FOH All Rounder

    4 days ago

    Ascot Vale, Victoria, Australia amazing graze flowers Full time $35 - $45 per year

    We are Hiring Experienced BaristaFOH all rounderAmazing Graze Tearooms is a sister company of AGF (AMAZING GRAZE FLOWERS) an exciting High Tea venue in the leafy affluent suburbs of ASCOT VALE focusing on serving up specialty coffee, and French/European patisseries . With an exciting and motivated team, we are passionate about providing" QUALITY great...

  • sandwich maker/kitchen hand/ all rounder

    4 days ago

    Ascot Vale, Victoria, Australia amazing graze flowers Full time $25,000 - $50,000 per year

    We are Hiring Experienced Sandwich Maker/Kitchen Hand ALL ROUNDERAmazing Graze Tearooms is a sister company of AGF (AMAZING GRAZE FLOWERS) an exciting High Tea venue in the leafy affluent suburbs of ASCOT VALE focusing on serving up specialty coffee, and French/European patisseries . With an exciting and motivated team, we are passionate about providing"...

  • Kiosk Coordinator

    3 days ago

    Ascot Vale, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time $70,000 - $120,000 per year

    VIC, Ascot Vale Leisure Centre - Ascot Vale 3032Build your own team and leave a legacy with the culture you create.Do you possess the skills and ability to build, develop and lead an enthusiastic team?Do you have the highest level of customer service skills?The RoleWe are seeking an experienced Kiosk Coordinator to drive the team to achieve our sales...

  • Casual Sales Assistant

    1 day ago

    Ascot Vale, Victoria, Australia Provincial Home Living Full time $104,000 - $130,878 per year

    TypeCasualLocationMaribrynong, Maribrynong VIC 3032Provincial Home Living - a specialist homewares and furniture retailer.We believe in timeless style that transcends passing fashion, forever remaining true to the spirit of fine living.TO BE PART OF OUR PASSIONATE TEAM, YOU WILL:Have preferred experience in sales of Furniture & HomewaresUnderstand the...

  • Crew Member

    4 days ago

    Ascot Vale, Victoria, Australia Jovani's Full time $25,000 - $50,000 per year

    We are looking for an energetic person to join our team to do the following:Handle calls from customers.Serve dine in customers.General floor and cleaning tasksExperience making coffee is advantageous.local candid are preferred.Good luck allJob Type: Part-timePay: From $25.00 per hourWork Location: In person