Operations Supervisor

About Us

Kempsey Shire Council (KSC) is located on the Mid North Coast of NSW, known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.

We are a progressive, proactive and dynamic organisation, and we pride ourselves on the respectful and supportive workplace we have cultivated. With 360 dedicated staff managing $1.5 billion worth of assets across many sites throughout the Shire, KSC work closely with our community to build an inspired, connected Macleay Valley.

Your New Role

We are seeking a dynamic leader passionate about arts and culture and exceptional visitor experiences to manage the operations at The Slim Dusty Centre to orchestrate the seamless integration of our diverse offerings, including the Museum, Regional Gallery, Retail Shop, Visitor Information Centre, and Venue Hire Services.

In this multifaceted role, with the support of the Economic Development and Tourism Manager you'll lead a dedicated cross-functional team, ensuring seamless coordination across all aspects of the Centre's operations. The position requires a balance of strategic planning and hands-on involvement, with the ability to shift between high-level oversight and direct participation in daily activities. The role is responsible for ensuring all business functions operate cohesively, compliance with regulatory obligations is maintained, and a strong customer experience is delivered in line with Centre KPIs.

To remain connected with day-to-day operations and team needs, the Operations Supervisor is expected to work on the ground as required, maintaining a visible and active presence within the Centre. The role involves occasional weekend and evening work to support events and operational requirements.

Key Accountabilities

• Successfully operate, manage and develop the museum, regional gallery, retail shop, visitor information centre, and venue hire services at the centre.
• Provide and ensure a consistent high level of customer service to visitors and ensure the Centre is presented to professional standards.
• Assist in the scheduling and delivery of events, programs and functions, including set-up, logistics and coordination of resources.
• Manage all administrative, financial, and operational processes associated with the centre.
• Manage staff resources including development of rosters and performance management.

For a full list of the Key Accountabilities of the role, please refer to the Position Description.

About You

You're a proactive and experienced operations leader with a strong track record in managing diverse teams and multi-faceted venues. You bring expertise in financial and administrative management, team leadership, and delivering exceptional customer experiences.

With a hands-on approach, you're comfortable overseeing everything from museum and gallery operations to retail, tourism, and venue hire services. You excel in planning, reporting, and ensuring compliance, and are flexible and solutions-focused. You also thrive on building strong relationships and leading a team to achieve strategic goals.

You will possess:

• Tertiary qualification/s in arts, business, tourism or events or significant experience in these fields.
• Previous experience managing business operations in a tourism, events, museum or gallery environment.
• Proven ability to develop and implement business strategies to report to a quadruple bottom line approach.
• Demonstrated working knowledge of events, tourism or hospitality industry including operational logistics.

Benefits of working for Kempsey Shire Council

As the successful candidate, you'll enjoy:

• A permanent full-time position,35 hour work week.
• Flexible work arrangements would be considered following completion of probation period, including part-time hours and/or working from home outside of the centre's opening hours
• Monthly RDOs
• Weekly salary of $1724.94to $1, plus superannuation).
• A working environment focussed on wellbeing, including flexible work arrangements, rostered days off, EAP access, social club, and health and wellbeing programs.
• Fitness Passports for discounted access to a range of gym and pool facilities.
• Career development and learning opportunities, access to study leave if required.
• Novated Leasing and salary packaging options (for eligible roles).
• A supportive, collaborative working environment designed to help you grow
• A fantastic lifestyle and work life balance, on the beautiful Mid-North Coast.

Interested?

Please apply via Council's website Note that you will be required to prepare and submit:

• A short statement (maximum 2 pages) outlining how your experience, abilities, knowledge and personal qualities will enable you to achieve the key accountabilities of the role (as listed in the Position Description); and
• Your current resume.

Applications Close: COB Wednesday, 2 July 2025

Have questions? Please contact Alex Henley - Economic Development and Tourism Manager, for a confidential discussion on Ph:

Please note: Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates.

If you experience any difficulties applying online, please contact the Recruitment team on or email [email protected]

Thank you and good luck with your application.

Kempsey Shire Council is an equal opportunity employer and we celebrate our diverse, inclusive and values-led workforce. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with a disability. In addition, Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities. If you require additional assistance to participate in the recruitment process, please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.