Junior Data Analyst

4 days ago

Australia Titan Cloud Software, LLC Full time $60,000 - $120,000 per year

Who We Are

Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world's largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.

Responsibilities

  • Supporting the team in information and data queries and technical issues
  • Operate Titan Cloud software to process and analyze incoming data
  • Identify trends and exceptions correctly using analysis tools
  • Publishing and reporting results across the three reporting platforms.
  • Conducting investigation services as per client agreements
  • Maintaining administration for all accounts including some account communication with the smaller to medium sized accounts.
  • Deliver on analysis KPIs and agreed services
  • Respond to internal helpdesk tickets or escalate where appropriate
  • Work with the key customer account manager to provide technical support.
  • Deliver training when required both virtually and in person.

Requirements

  • Degree in Environmental, Business, Science, Mathematics- or the equivalent
  • 2+ years of customer facing work experience
  • Customer service experience is desirable
  • Good communication skills, written and spoken
  • Strong problem solving and analytical skills with emphasis on developing data assets
  • Quick learner with attention to detail
  • A collaborative working style, but also able to stand on your own feet
  • Ability to travel internationally as needed

Benefits

  • Eligibility to Participate in the Equity for All initiative

Why Join Us

At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don't meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don't meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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