Front Office Supervisor

16 hours ago

Hamilton Island QLD, Australia Hamilton Island Enterprises Limited Full time $60,000 - $80,000 per year

FRONT OFFICE SUPERVISOR – Hamilton Island, Reef View Hotel

The Reef View Hotel is Hamilton Island's leading 4 star hotel offering lovely spacious rooms with some of the most spectacular views over the Coral Sea. We have a current vacancy for an experienced Front Office Supervisor to work closely with the Front Office management team and be responsible for the smooth running of the Front Office department whilst ensuring the delivery of an exceptional guest experience.

Why you'll love working with us

  • Save money with subsidised furnished staff accommodation
  • Accredited training provided via the Robert Oatley College
  • Staff perks - discounts on restaurants and activities
  • Fantastic work culture and supportive community
  • Walk to work - forget city traffic
  • Enjoy living and working on the doorstep of the Great Barrier Reef

Where you'll make an impact

  • Supervising the operations of the front office/reception area
  • Responding to guests requests, enquiries & complaints
  • Overseeing the management of ledgers, house accounts & late charges
  • Assisting in overseeing and managing room allocations & check-in
  • Managing efficient & effective communication systems

What we're looking for

We are looking for someone with excellent communication skills and the patience to work effectively with team members. Strong attention to detail and the ability to manage time efficiently are essential in this role.

To be successful, you will need:

  • Excellent and natural communication
  • Previous 12 months experience in this role within a Hotel or a Resort Guest Services within a 4-5 star International Hotel
  • Confidence in leading the team in the absence of the manager
  • A passion for service delivery
  • Self motivated and confident in taking the initiative
  • Excellent presentation skills

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

Make your next career move one to remember. Apply now

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