Bicycle Mechanic
1 day ago
Service Technician – One of Melbourne's Premier Bike Shops
Are you a skilled bicycle mechanic with a passion for delivering top-tier service? Join one of Melbourne's most respected bike shops, known for its exceptional service, clean and efficient workshop, tight-knit cycling community, and reputation as Victoria's leading bike fitting destination.
About Us:
We're a single-location shop with a big presence. We focus on high-quality bike servicing, strong customer relationships, and premium cycling brands. Our team is passionate about cycling and committed to offering industry-leading service in a friendly, inclusive environment. From daily workshop operations to weekend shop rides, we're all about building a community around bikes.
Position Overview
As a Service Technician, you'll be the heart of our service department — delivering industry-best mechanical work, engaging with our cycling community, and supporting our high-end sales through expert technical advice and after-sales service. You'll work closely with the sales and fitting teams to ensure every rider leaves with a perfectly dialed-in bike and a reason to come back.
This role is ideal for a proactive, detail-oriented technician who loves bikes, customers, and being part of a growing, dynamic team.
Key Responsibilities
- Perform and oversee all service work with a strong focus on quality control
- Provide clear, professional communication with clients to build trust and ensure satisfaction
- Help develop and execute strategies to grow the service department
- Meet and exceed monthly service revenue targets
- Assist with post-fit adjustments alongside our expert bike fitting team
- Maintain a tidy, professional, and well-organized workshop
- Recommend and manage servicing charges and job quotes
- Stay up to date with evolving bike technologies – including e-bikes, electronic drivetrains, suspension systems, tubeless setups, and more
- Manage workshop stock and order parts as required
- Assist with sales of bikes and accessories, ensuring correct installation of purchased components
- Support shop rides and community events as a friendly, knowledgeable presence
Additional Contributions
- Participate in regular inventory management
- Attend training sessions, service clinics, and bike fitting courses
- Contribute to the business's online presence through workshop-related content
- Develop and maintain a professional-level bike cleaning environment
What We're Looking For
- Minimum 2 years of bicycle mechanic experience (preferably with premium brands)
- Deep knowledge of modern bike technologies and servicing techniques
- Strong customer service and communication skills
- Self-motivated and team-oriented
- Right to work in Australia
- High standard of personal grooming and presentation
- A love for riding, learning, and being part of a supportive cycling culture
Why Join Us?
- Work in a clean, well-equipped workshop with premium tools and brands
- Be part of Melbourne's top-tier bike fitting and service destination
- Enjoy a tight-knit team and supportive environment
- Regular shop rides, ongoing training, and access to the best in the industry
- Help shape the future of a growing local business
Ready to take your skills to the next level in a shop that truly values your craft?
We'd love to hear from you.
