Senior Manager Business Controls

At Great Southern Bank, we're committed to helping all Australians own their own home. To deliver on this purpose, we know strong governance and effective risk management are essential.

Great Southern Bank has partnered with a third-party technology and operations service provider, Constantinople, to build a new small business bank (SBB) that delivers innovative digital banking solutions for small business customers. In addition, the Bank has very recently launched an embedded finance model, onboarding distribution partners to collaborate with the bank and Constantinople to distribute financial products through embedded partnerships.

This is an exciting opportunity to shape a new business model, combining the fast-paced challenges of a start-up with the foundations of one of Australia's largest member-owned banks.

We're seeking an experienced Senior Manager Business Controls, to partner with divisional leaders and distribution partners, embedding robust risk and control practices that balance regulatory obligations, commercial priorities, and great customer outcomes.

This position is open to candidates located in Brisbane or Sydney, offering you the flexibility to work from home two days a week.

You'll make an impact by:
This is a key strategic role for the Bank, and one which will require you to be comfortable operating in a fast paced and agile environment dealing with a broad range of stakeholders across Great Southern Bank, Constantinople and the Bank's distribution partners. All these parties have differing needs and objectives, and you will leverage your extensive risk management experience to work with these stakeholders to embed prudent risk and control management across the customer lifecycle and enabling services.

You will work with the Head of Business Controls to partner with key internal stakeholders and distribution partners on all risk, obligation and control matters, providing risk expertise in the identification and assessment of risk, obligations and controls to support business objectives. This will include:

• Representing risk and compliance management in projects relating to the onboarding of additional embedded finance partners.
• Coordinating risk and control identification (and testing) across the end-to-end customer journey for the bank and embedded distribution partners.
• Perform and oversee risk assessments and maintain a robust divisional risk profile.
• For new embedded distribution partners, advise on and monitor compliance with design and distribution obligations, complaints management, and regulatory requirements.
• Provide training and guidance to embedded distribution partner organisations, ensuring they understand and implement risk and compliance requirements.
• Track and respond to risk events, incidents, and breaches both internally and across partner organisations.
• Working with stakeholders to set key risk indicators (KRIs), thresholds and triggers
• Performing obligation assessments and producing compliance plans
• Overseeing appropriate management of issues, incidents and associated action plans (working with stakeholders to log, allocate, track, prompt timely updates and escalate as required)

Do things differently with us
To succeed in this role, you will have:

• Minimum 10 years in financial services with a strong understanding of operational risk and compliance in the financial services industry.
• Demonstrated experience in a Risk and Business Controls function, building and maintaining a robust control framework.
• Solid understanding of effective risk governance and reporting requirements for a financial institution.
• Deep understanding of design and distribution obligations, complaints compliance, and regulatory frameworks.
• Comfortable working in ambiguity and balancing commercial and regulatory priorities.
• Demonstrated senior stakeholder management experience and proven ability to influence senior stakeholders with professionalism, empathy, and clarity.
• Experience in both Retail Banking and Business Banking highly desirable.

Why Great Southern Bank?
Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.
Questions?
Please contact our Talent Acquisition team at

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.