Senior Claims Consultant/Team Leader

3 hours ago

Brisbane, Queensland, Australia MAYDAY Recruitment Full time
Senior Claims Consultant – Boutique Underwriting Agency | Brisbane or Gold Coast

MAYDAY Recruitment are thrilled to be partnering with one of the most dynamic and fast-growing boutique underwriting agencies in Australia. With a national footprint and bold plans to double in size within 18 months, this is not just another claims role — it's your opportunity to create, shape, and own a claims function from the ground up.

This agency specialises in large-premium motor and related industry policies, operating in a nimble, close-knit environment where innovation and collaboration drive success. They're now seeking their first dedicated in-house Senior Claims Consultant (with a view to step into a Team Lead role) to join their journey of growth.

Choose your base — the vibrant Brisbane CBD or the sunny Bundall office on the Gold Coast — and enjoy the benefits of a business that values flexibility and autonomy.

Why This Role Stands Out
  • Build Something from Day One: As the agency's first claims hire, you'll design the entire function — systems, processes, and service delivery — working hand-in-hand with senior leadership.
  • Career-Defining Opportunity: Enjoy direct access to the board, real influence in business strategy, and genuine growth as the company expands.
  • Collaborative Culture: Join a team of five in Australia plus an offshore support hub — a boutique setup where initiative is celebrated and red tape is minimal.
  • Big-Impact Work, Boutique Feel: Manage significant policies and deliver a premium, relationship-driven claims experience.
  • Your Choice of Location: Fully on-site in Brisbane CBD or Bundall (Gold Coast) — two fantastic offices, same supportive culture.
The Role
  • Manage end-to-end claims with a focus on quality, empathy, and outcomes.
  • Design and refine claims processes from scratch — including implementing a new claims system the way you envision it.
  • Build strong relationships with brokers and clients, ensuring a seamless claims experience every time.
  • Help prepare the business for national expansion, establishing scalable systems, reporting, and best practices.
  • Fully on-site role in Brisbane or Bundall, with occasional international travel (approx. once every two years).
About You

You're driven, proactive, and ready to make your mark. You'll bring:

  • 3+ years' experience handling claims in a TPA, insurer, or similar environment.
  • Ideally, senior or leadership experience within claims.
  • A solid understanding of claims processes, with the confidence to innovate and improve them.
  • A customer-first mindset, strong communication skills, and adaptability.
  • Exposure to motor and/or property claims (advantageous).
  • Familiarity with Wilbur or similar claims tech a plus.
What's On Offer
  • Salary: $80,000 – $100,000 + super (depending on experience).
  • Ownership & Impact: Direct reporting line to senior leadership and the chance to shape a new function from the ground up.
  • Culture & Perks: Celebrate wins together at the annual Christmas party, enjoy discounted insurance products, and thrive in an open, collaborative environment where your input truly matters.
  • Modern Offices: Choose between the Brisbane CBD hub or Gold Coast's Bundall office, both vibrant and well-equipped for success.

Ready to take the next step in your claims career?

Apply now with your most up-to-date resume and be part of a business where your expertise will define the future of claims.

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