CTE Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll build:

As a Customer Success Engineer at SAP LeanIX, you are an essential part of our company's growth and success. Combining your advanced technical skills with your passion for ensuring customer satisfaction, you will help SAP maintain its position as a leader in the Enterprise Architecture space, making a significant impact on our customers' businesses and their business transformations.

What you'll do:

1. 
   
2. Act as a primary technical contact for our key Enterprise customers, providing high-level support and guidance on the SAP LeanIX product to ensure their success and satisfaction.
3. Collaborate closely with Product Management, Engineering and Customer Success teams to relay customer feedback and ensure continuous improvement of our product and services.
4. Proactively identify potential customer challenges and provide strategic guidance, leveraging industry best practices, driving adoption, and ensuring customer retention.
5. Utilise a data-driven approach to analyse customer usage patterns, working closely with Customer Success team members to develop and execute tailored engagement plans addressing customers' needs.
6. Deliver efficient support to customers by continuously refining support processes, identifying areas for improvement in response times, and ensuring optimal resource allocation within the global team.
7. Maintain a thorough understanding of the SAP LeanIX product, staying up-to-date with the latest enhancements and features, and sharing knowledge and insights with the rest of the team.

What you will bring:

1. 
   
2. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
3. 5+ years of experience in a customer-facing technical role, such as Customer Success, Solutions Engineering, or Support with a focus on working with Enterprise customers.
4. Expertise in Enterprise Architecture, cloud technologies, SaaS platforms, and integration technologies (e.g., RESTful APIs, web hooks, and iPaaS solutions) is highly desirable.
5. Exceptional problem-solving and analytical skills with a proven ability to manage complexities.
6. Strong written and verbal communication skills in both English and (preferably) German.
7. Proven track record of leading technical discussions with customers, fostering trust, and driving customer satisfaction.
8. Ability to prioritise and manage multiple high-impact tasks, projects, and customer engagements.
9. Ability and willingness to travel to customer sites as needed.

Meet your team:

The Customer Success Core Team is a dynamic, globally distributed group based in Germany, the US, and the Netherlands, recognised for its efficiency, collaboration, and positive team culture. By joining us as a Customer Success Engineer, you will be part of a vibrant and diverse team committed to helping our customers succeed. You will have the opportunity to make an impact and work with cutting-edge tools and technologies. Become an essential part of our success story as a Customer Success Engineer and apply now 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid