Senior Residential Service Manager

2 weeks ago

Norah NSW, Australia United for Care Full time $90,000 - $120,000 per year

Please note: the internal title for this role is Senior Service Leader.

  • Lead and inspire teams across 3 SIL locations in Noraville — shape quality care and support
  • Influence meaningful outcomes for people living with disability
  • Rewarding salary (including salary packaging) and benefits that reflect your expertise

About Us

At United for Care, we're redefining disability housing through our innovative Vertical Villages. Our smart, modern apartments combine independence with 24/7 onsite support. We create inclusive communities where people can live the lifestyle they choose.

As a Service Leader, you'll manage the day-to-day operations of multiple SIL homes, ensuring high-quality, person-centred support for people with disability.

With guidance from the Senior Operations Manager, you'll lead a diverse team to deliver safe, consistent, and empowering services that promote independence and quality of life.

This role includes coaching, mentoring, and supervision—supporting your team to grow, stay engaged, and deliver exceptional care every day.

About the Role

As Service Leader, you will:

  • Oversee day-to-day operations across multiple SIL homes
  • Lead, coach, and mentor a diverse team, ensuring high-quality, person-centred support
  • Manage client caseloads and support individuals to achieve their goals
  • Oversee rostering and scheduling to ensure adequate staffing and continuity of care across all three sites
  • Facilitate team meetings, practice supervision, and ongoing development
  • Ensure services meet safety, quality, and compliance standards
  • Model effective psychosocial support and risk management practices

What We're Looking For

  • Nursing background or significant experience in aged care, high physical support, or complex care
  • Strong leadership experience, with proven ability to lead multi-site teams
  • Excellent communication and interpersonal skills
  • Experience in psychosocial support highly desirable
  • Strong organisational, problem-solving, and time-management abilities
  • Knowledge of community services, networks, and NDIS practices
  • Passionate about improving the lives of people with disability

Why Join United for Care?

  • Career Growth: Advance in a sector-leading, innovative organisation
  • Work-Life Balance: Monday–Friday, 9am–5pm, no rotating rosters
  • Professional Development: Access sector-leading learning programs
  • Wellbeing Support: Premium EAP for you and your family
  • Strong Backing: Support from rostering, People & Culture, and recruitment teams
  • Staff Perks: Discounts, cashback offers, and generous referral program

If you're ready to lead with purpose, inspire your team, and make a real difference in people's lives, we want to hear from you. Apply today and join United for Care in shaping the future of disability housing.

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