Case Worker

Location:
Parramatta, NSW, AU, 2150

Req ID: 76649

• Competitive Salary $107,131 - $116,969pa (plus superannuation and leave loading)

• Ongoing Full-Time

• Location: Parramatta (flexible work arrangements available)

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role

To work collaboratively with EIU team members to provide support to clients with complex social and legal needs in family law or care and protection matters. This includes referral assistance, risk assessment, safety planning and engagement with other government and non-government services. To provide clinical expertise to address the socio-legal needs of high priority clients including victims of domestic and family violence, people experiencing mental health issues and people with complex trauma histories.

About you

You ideally bring experience working in legal or regulatory settings, along with a sound understanding of family law and care and protection frameworks. Comfortable operating within a statewide team, you are confident supporting clients and collaborating with colleagues remotely, using clear communication and sound judgment to navigate complex situations. Your ability to work independently while staying connected to team goals ensures consistent, high-quality service delivery across geographic boundaries.

Your practice is grounded in trauma-informed principles, cultural sensitivity, and a commitment to client wellbeing. You thrive in inter-disciplinary environments, contributing specialist insights that complement legal strategy and regulatory processes. You bring empathy, resilience, and a solution-focused mindset to every interaction.

WHY YOU SHOULD JOIN LEGAL AID NSW

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you'd like information about what we can do to help you, please contact our team at

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.

• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life

• at Working at Legal Aid NSW

The essential requirements for this role

You must:

• have 5 years minimum relevant experience

• have Diploma Level 5 and above (minimum 2 years study)

• be willing to do a Criminal Record Check and Working with Children Check

• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

• The role requires regular travel in metropolitan Sydney, and potentially some regional travel. The successful applicant must either hold a valid NSW driver's license/or have ability to travel efficiently via public transport to fulfil the requirements of the role

The Family Law Division have several roles where it is a statutory obligation for staff to hold a valid Working with Children Check. You will be required to provide your Working with Children Check details prior to commencement in any role requiring the check.

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

• your resume (no more than 5 pages)

• cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions:

• Target Question 1: Share an example of how you have implemented trauma-informed principles when supporting vulnerable clients with complex needs through a remote service model.

• Target Question 2: Briefly describe a time you worked within an inter-disciplinary team to support a vulnerable client, preferably within the legal or regulatory sectors.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

If you have questions about the role, you can reach out to Kate Batha, Team Leader Allied Professional Services on or email

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: Monday 1 September 2025 at 11.59pm