Senior Customer Experience Specialist – Harbour Town Adelaide

4 days ago

Adelaide Airport South Australia Australia Oroton Full time $40,000 - $80,000 per year

About us

Synonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia's most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the forefront of international trends. Today, all of our products are designed in Australia by our talented design team and crafted using the finest materials which are sourced from around the world.

About the role

We are looking for an engaged and inspiring Senior Customer Experience Specialist to join our Adelaide Harbour Town Outlet team. As a Customer Experience Specialist, you'll play a key role in delivering exceptional service, driving sales, and ensuring a seamless shopping experience. You'll assist customers in finding their perfect pieces while maintaining a high-energy, welcoming environment. With a focus on sales and inventory management, you'll manage high-volume stock, ensuring products are well-organised and readily available. Your attention to detail and passion for customer satisfaction will help elevate the brand and drive success in every interaction.

This role is a permanent part-time position offering approximately 20-30 hours per week – you will need both weekday and weekend availability and you must be available to work Thursday late-night trade.

You'll excel in this role if you enjoy:

  • Be a role model for your team, lead by example and cultivate a customer-first culture. Your positive attitude and commitment to service excellence will motivate those around you and set the standard for every interaction.
  • Bring energy and efficiency to daily store operations. From stock organisation and sales to delivering standout customer service, you'll ensure everything runs smoothly and every customer enjoys a seamless experience.
  • Embrace the pace of retail. You'll stay agile and focused during busy trading periods, maintaining high standards under pressure and turning challenges into opportunities.
  • Work closely with the team to keep the store looking its best. Execute merchandising strategies and create engaging product displays that draw customers in and reflect the brand's aesthetic.
  • Partner with the management team to shape and implement strategies that elevate customer satisfaction, boost sales, and optimise overall store performance.

What you'll bring to Oroton

  • A proven track record of working as part of a retail team, hitting the bulls-eye on KPIs, and smashing store targets.
  • High attention to detail and proven clienteling experience.
  • An attitude that thrives in a fast-paced, high-volume retail environment.
  • A keen eye for styling and a love for luxury products.
  • A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating

Some benefits on offer as an Oroton employee include:

  • Enjoy benefits including individual and team incentive programs, and Oroton product discounts
  • A structured training plan to learn the ins and outs of Oroton's 5 P's
  • Self-led development available to all employees through Skill Coach sessions on Culture AMP
  • Training and development opportunities for all team
  • Fun, supportive, and dynamic team culture

Does this sound like you? If you're ready to bring the excitement to Oroton and be a part of Adelaide Harbour Town's continued success, we would love to hear from you Apply today and ignite your career with Oroton

You must have full Australian working rights to be considered for this role.

  • Senior Customer Experience Specialist – Harbour Town Adelaide

    1 week ago

    Adelaide Airport, South Australia , Australia Oroton Full time $60,000 - $80,000 per year

    Our BrandSynonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia's most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the...

  • Casual Sales Associate

    1 week ago

    Adelaide Airport, Australia Nine West Full time

    **CASUAL - SALES ASSOCIATE - HARBOUR TOWN ADELAIDE** - Fun & Friendly Work Environment - Great Discounts & Incentives - Iconic & Well Known Brand **About Nine West**: At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory retailing. Established in 1978, the Nine...

  • Third in Charge: Adelaide Harbour Town

    13 hours ago

    Adelaide Airport, Australia Kathmandu Full time

    We are BCorp certified - Sustainability is at the heart of everything we do - Great benefits including paid parental leave and generous staff discounts - Career opportunities in retail and offices based in Melb, Torquay, Christchurch **About Kathmandu** Kathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over...

  • Customer Experience Supervisor

    1 week ago

    Adelaide, South Australia , Australia Adelaide Fringe Full time $19,200 per year

    POSITION: Customer Experience Supervisor LOCATION: Adelaide Fringe HQ, Call Centre and Various Locations as neededREPORTS TO: Customer Experience CoordinatorsEMPLOYMENT: Casual PAY RATE: LPA Production & Support Staff Level 6, $37.35 p/hPOSITION SUMMARYCustomer Experience Supervisors help deliver the daily operations of Adelaide Fringe's customer service...

  • Seasonal Casuals Coach Harbour Town Adelaide

    14 hours ago

    Greater Adelaide SA, Australia Coach Full time

    Get ready to shine this festive season!_ **About us**: Coach was founded in 1941 and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our...

  • Full-time Retail Professional

    6 days ago

    Greater Adelaide SA, Australia Adidas Full time

    We are on the lookout for a Retail Professional to join our Harbour Town Factory Outlet in Adelaide, SA on a FULL-TIME basis. - If you're an efficient, pro-active retail sales enthusiast with a connection to sport and you'd love to work for a global brand - then we are looking for you! - As one of the leading sports brands globally, adidas has been built on...

  • Team Members

    2 weeks ago

    Adelaide Airport, Australia Sushi Sushi Full time

    **Team Members - Harbour Town** **Are you the next happy face of our Sushi Sushi store?** Sushi Sushi has room in our family for a **Part-Time and Casual** Sushi Artisans to become part of our team at our new store in **Harbour Town, SA!** After opening our first store over 20 years ago, we have proceeded to expand our stores Nationally, as well as in...

  • Team Members

    4 days ago

    Adelaide Airport, Australia Sushi Sushi Full time

    **Team Members - Harbour Town** **Are you the next happy face of our Sushi Sushi store?** Sushi Sushi has room in our family for a **Part-Time and Casual** Sushi Artisans to become part of our team at our new store in **Harbour Town, SA!** After opening our first store over 20 years ago, we have proceeded to expand our stores Nationally, as well as in...

  • Full-time Retail Professional

    14 hours ago

    Greater Adelaide SA, Australia Adidas Full time

    WE ARE ON THE LOOKOUT FOR A RETAIL PROFESSIONAL TO JOIN OUR HARBOUR TOWN FACTORY OUTLET IN ADELAIDE ON A FULL-TIME BASIS. - Please note, this particular role requires the availability to work - 38 HOURS over selected weekdays and weekend days. IF YOU'RE AN EFFICIENT, PRO-ACTIVE RETAIL SALES ENTHUSIAST WITH A CONNECTION TO SPORT AND YOU'D LOVE TO WORK FOR A...

  • Stockroom Specialist

    1 week ago

    Adelaide, Australia adidas Full time

    Stockroom Specialist - Harbour Town Factory Outlet (Mat Leave Cover) We are seeking an experienced STOCKROOM SPECIALIST to join our Harbour Town Factory Outlet in Adelaide on a FULL TIME basis. As one of the leading sports brands globally, adidas has been built on a vision that our passion for sport makes the world a better place. We lead through...