Medical Receptionist

Company Description

Pack Mentality Group, formerly known as Mental Health Pack, is a training and consulting business focused on reducing the stigma around mental health. Borne out of our founder's personal battles with mental health, we strive to empower businesses and individuals to recognize the signs of poor mental health and take action. Our mission is to create supportive environments where everyone can thrive.

Role Description

This is a full-time, on-site role located in Hawthorne, QLD for a Medical Receptionist. The Medical Receptionist will be responsible for managing the front desk, greeting visitors, answering phone calls, scheduling appointments, and handling administrative tasks. They will also assist in maintaining patient records, managing communication between medical staff and patients, and ensuring the office runs smoothly

Qualifications

• Proven experience as a receptionist, front office representative, or similar role
• Proficiency in Microsoft Office Suite and medical software systems
• Strong organizational, multitasking, and time-management skills
• Excellent written and verbal communication skills
• Empathy and compassion when dealing with patients
• Ability to maintain confidentiality and handle sensitive information
• High school diploma; additional certification in Office Management is a plus
• Previous experience in a medical or healthcare setting is preferred