Team Lead

Position No. 825

Temporary Full-Time - 2 years

Band 7 - $100, ,594 yearly, plus 12% statutory superannuation

Lead the operations of the ICT Service Desk

Are
you a strong problem solver, supportive leader with strong customer service
focus. And up for the challenge of
managing technical support and providing innovative ICT solutions to both
Wellington and East Gippsland Shire Council?

We
are looking for an ICT leader for a 2 year contract, that has extensive experience, knowledge and
skills to ensure responsive and coordinated support across all ICT functions
including managing after-hours support, cyber security activity and
emergencies, network, communications and infrastructure all while building and
maintaining positive stakeholder, customer and team relationships and promoting
a collaborative working culture.

• Responsibilities
• Operate the ICT Service Desk on a daily basis.
• Maintain the IT register of assets.
• Assist with desktop and software support.
• Working shared services with Wellington Shire Council and East
  Gippsland Shire Council.
• Allocate ICT support calls.

About You

Our
ideal candidate has qualifications or substantial experience in ICT Service
Management and Service Desk activities and has experience in ICT asset management.
They're highly responsive to the needs of the ICT teams and can operate
seamlessly within the framework of responsibilities and priorities set by the
Coordinator ICT Operations, including after-hours support. The role requires
high quality customer service and excellent troubleshoot skills. Ability to
manage priorities is essential to ensure all service levels are maintained for
both Councils.

This is a fantastic opportunity for someone looking to make a
significant impact in the ICT field while working in a supportive and
collaborative environment.

Key Selection Criteria

• Tertiary qualifications are highly desirable.
• Can demonstrate their experience with IT Networks and systems and
  who wants to build a career in this industry.
• Is committed to offering high quality customer service.
• Can troubleshoot by working with staff to resolve any technical
  problems.
• Is pleasant and helpful, a good communicator with everyone across
  the organisation.
• Has the ability to work as a team member.

Why Wellington?

Here at Wellington Shire Council, we have a strong
commitment to create a workplace culture that is collaborative, provides
work-life flexibility and encourages opportunities for growth and development.
We take pride in providing a supportive workplace with great career
opportunities for our employees.

Every person at Wellington Shire Council brings their
own unique experiences, perspectives and talents to help contribute to our
vision of "Happy people, healthy environment and thriving communities". As one of the largest employers in the region
we have a diverse workforce of more than 500 staff who are based throughout the
municipality, and we all work together as a team to make a positive impact in
our community.

We use award-winning technologies to seek and
implement innovative improvements across the organisation. We work hard to
position ourselves as a leader in local government, continuously improving our
diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation,
flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding
the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity
Employer and is proud to encourage applications from people of different
backgrounds, abilities, ages, genders and/or sexual orientations and gender
identities. Wellington Shire Council takes climate change and sustainability
seriously and is looking to respond proactively and positively to the
challenges ahead.

About Wellington

Wellington Shire
Council is located in the Gippsland region of the state of Victoria, Australia
and is approximately two hours east of Melbourne by road or rail. Many of
us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle
every day.

In Wellington
Shire you will find a wide range of beautiful environments to explore, with our
pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands
and plenty of diverse, contrasting spaces to take your breath away.

Whether it's a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there's plenty to keep you busy in The Middle of Everywhere Home to a range of tight-knit communities, you'll quickly find yourself
right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you'll never be
short of Sunday brunch ideas and places to try Eat. Drink. Gippsland Guide | Visit Gippsland

Visit
to find out why
the Wellington Shire is a great place to live and work.

How
to Apply:

Click on Apply Now and attach your current resume. If
what you have read resonates with your values, experience, and career
aspirations then we want to hear from you. Don't miss out on this exciting opportunity,
apply today

You will need
to apply by 11:59pm Monday 1st December 2025.